Cisco Technology, Inc.

David W Butt

Peter Michael Gits

Dale James Seavey

Kathleen A McMurry

Stephen Levy

David A Ladd

David Novice

Alison Ruge

Kelly Muniz

Heeral Roy

Mark Oliver

Kathleen A Mc Murry

David J Novice

A customizable mechanism is provided for determining and reporting the overall reachability of a user based on the current statuses of a variety of network elements associated with the user, such as devices or applications that a user may use to communicate with others. The system can evaluate customizable reachability rules to determine an overall reachability status for the user. The system provides for distribution of reachability status and presence statuses of network elements to authorized subscribers.

Providing an aggregate reachability status

Methods and apparatus for allowing parties to temporarily and automatically bypass an established 'do not disturb' (DND) are disclosed. According to one aspect of the present invention, a method includes applying a DND with respect to a telephone apparatus associated with a telephone number for a first party, and obtaining a first indication of a first new attempt by the first party to establish contact with a second party. The method also includes maintaining a second indication which indicates that a first attempted call from the second party to the telephone number is a response to the first new attempt. It is determined if the first attempted call from second party to establish contact with the first party occurs. If the first attempted call is made, the method includes routing the first attempted call from the second party to the telephone apparatus such that the DND is effectively bypassed.

Intelligent do not disturb rule

A method for displaying communication events is provided. The method includes collecting past, present, and future communication events from two or more communication services, where a communication device performs the collecting; combining the past, present, and future communication events into a communication events list, where the communication device performs the combining; and displaying the communication events list, such that past, present, and future communication events may be viewed, where the communication events list is displayed on the communication device.

Service communication list

In one embodiment, an identification (ID) of a person involved in a current communication is utilized to access a communication log to determine an active time interval of a previous communication with the same person. The active time interval is utilized to identify the context material of the previous communication and access to the context material is provided during the current communication.

Creation of context for communications based on previous interactions

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San Jose, CA, United States of America

David W Butt