Steelcase Inc.

David W Behner

James D Watson

Neal A Hofmann

Louis Ashford

Brand C Kvavle

A method and apparatus for diagnosing causes of a malfunction of an electronic whiteboard that includes a white-board surface, the method comprising the steps of linking a remote computer that includes a remote display to the electronic whiteboard from a remote location, interacting with the whiteboard surface to generate X and Y coordinates associated with surface activity, transmitting at least one of the X and Y coordinates associated with the surface activity to the remote computer, displaying at least a subset of the at least one of X and Y coordinates via the remote display and examining the at least a subset of the at least one of X and Y coordinates via the remote display to ascertain the cause of a board malfunction.

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Portland, OR, United States of America

David W Behner