Emc Corporation

Rightnow Technologies, Inc.

David Victor Sahagian

Zahid N Ahmed

Richard Perkett

Patrick E Bozeman

Andrew Wilson Homer

Jonathan M Jensen

Juniad Saiyed

Managing user access to application-specific capabilities of a system includes maintaining data correlating application-specific capabilities for each of the applications of the system, where the application-specific capabilities of different applications are independent of each other. Managing user access also includes maintaining data correlating user identifiers with user roles, maintaining data correlating user roles with application-specific capabilities, and managing the data using a security module that accesses the data correlating application-specific capabilities, data correlating user identifiers, and the data correlating user roles. The system may have a plurality of tenants and wherein each of the tenants subscribes to one or more of the applications. Each of the users may correspond to a particular one of the tenants. Each tenant may subscribe to a particular set of applications/features.

Tenant life cycle management for a software as a service platform

The present invention provides a system for sales process creation and tracking. The system uses a database for storing information about processes, steps, results, autotasks, deals and deal tracking. An authorized user can create or modify processes. The processes are used to determine and report on the steps completed or to be completed with respect to any deal. The system also records information with respect to the success or failure of the process and the corresponding reasons.

System for automated control and reporting of sales processes

Growing community of inventors

Needham, MA, United States of America

David Victor Sahagian