Ge Medical Technology Services, Inc.

Ge Medical Systems Global Technology Company, LLC

Ge Medical Systems

David Thomas Mehring

Thomas Leroy Lamoureux

Ianne Mae Howards Koritzinsky

Deborah Ann Babula

Henry John Hummel, Jr

Sunil Melepatt Palliyal

Ronald V Larson

Karamjeet Singh

Hubert Anthony Zettel

Lawrence E Ploetz

Leo Michael Kucek

George Peter Gesior

Sanjeev Sharma

Gregory John Derzay

David Alan Swierczek

George Tzortzos

Duane Allan Delestienne

Michael E Kelly

A technique is disclosed for providing problem and solution information, such as that relating to a particular application or protocol, to medical diagnostic institutions and systems. The information is created and stored on machine readable media. A user may enter a problem query at a user interface at the diagnostic institution or system and search a database of information located at a centralized service facility. A list of solutions to the query is displayed at the diagnostic institution. The user may then select and display a desired solution from the user interface. The particular solution may include textual and exemplary image descriptions of the solution. Moreover, additional links may be provided to access other related sources of information. The information stored on the machine readable media may be easily updated by adding new case problems and associated solutions as well as new solutions to existing case problems.

Problem-solution resource system for medical diagnostic equipment

A method and a system for delivery of protected software applications to remote systems from a central service facility wherein delivery is managed on the basis of the community membership of the remote system user. Business rules are utilized to determine whether a particular authenticated user seeking access to a protected software application from a particular remote site should be authorized. A multiplicity of web servers are programmed to allow selective access to one or more resident software applications by remote system users via a network. Access is managed by a central policy server based on user and system information and community definitions stored in a database. The policy server communicates with each web server via an agency module incorporated in the web server. The agency module intercepts requests for access from remote system users and then interfaces with the policy server. If the remote system user has input an authentic identification code, the policy server then applies the business rules to determine whether the requesting remote system user is authorized to access the protected software being requested.

Method and apparatus for community management in remote system servicing

A technique is disclosed for providing remote service to medical diagnostic systems via a centralized service facility. The service facility is configured to receive service requests from diagnostic systems of different modalities, type, location, and so forth. The service requests are handled by one or more servers, and are directed to work stations or technicians for addressing the service requests. The work stations or technicians are selected in accordance with the modality of the diagnostic system as identified by the service request. A subscription status check may be performed for verifying the service arrangements between the requesting diagnostic systems and the centralized service facility. Reply messages are transmitted from the service facility to the requesting diagnostic systems in response to the service requests, providing interactive service exchange between the facility and the diagnostic systems.

Medical diagnostic system management method and apparatus

A field service unit is disclosed for providing interactive field service of medical diagnostic systems. The field service unit includes a service platform installed on a portable system, such as a portable computer. The field service unit is adapted to formulate service requests, transmit and receive service data, and render field service to a variety of medical diagnostic system modalities. The field service unit includes communications modules for linking the field service unit to a remote service facility and to subscribing medical diagnostic systems. Service requests may originate in the field service unit, or in the remote service facility, or in the medical diagnostic system, with the field service unit being informed of the state of service requests via a network link.

Medical diagnostic field service method and apparatus

Growing community of inventors

Sussex, WI, United States of America

David Thomas Mehring