Avaya Inc.

Avaya Technology LLC

David Thambiratnam

Andrew W Lang

Alexander John Gray Beck

Colin Blair

Paul Thomas McNamara

Rohan Lenard

Richard J Atkins

Jonathan R Yee-Hang Choy

James K Wan

Alexander Martin Scholte

Sunny Singh Kalsi

Alexander Beck

Paul Roller Michaelis

Michael John Thomas

Bradley Williams

Peggy J Leisher-Samenfink

Gordon Richards Brunson

Muneyb Minhazuddin

Douglas W Swartz

Karen Barrett

David Shaw

Nevill Inglis

Toby Edward Gedis Allen

Verna L Iles

Zao Te Mo

Alexander J G Beck

Christopher William Kendall

The present invention provides methods and systems for preparing reminders for calendar items (i.e., tasks). More specifically, a calendar item may be created using a calendar application or the like. Once created the reminder is strategically scheduled to provide the reminder to the user associated with the calendar item early enough such that the user can be reminded in a convenient and helpful manner, and will have a chance to perform any necessary tasks prior to the calendar item.

Early enough reminders

An improved system and method to provide important information either, as voice, text, picture, holographic image or video from the called party to a calling party before the called party answers a telephone. The information may be a recorded voice, text, image or video message. The called party may send a voice message, for example, and send it along with a call alerting message. The voice message may be recorded beforehand. Instead of the calling party's telephone playing a ringback signal, the recorded voice message is played or a data/bearer stream is heard. The calling party hears the voice message instead of the ringback tone normally heard when there is an incoming telephone call. If the calling and called party have telephones, such as mobile phones, IP phones, IP softphones, PDA with telephony capabilities, etc., which allow for multimedia messages such as text, images and video messages, the called party's recorded voice message may include text, images or video.

User customizable reverse ring tone

The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for analyzing problems within a communication network and further identifying sources of such problems based on voice sample substitutions. The voice sample substitutions used may correspond to canned speech samples used to highlight possible communication network problems.

Voice quality sample substitution

Individual chunks of a message are signed with their originators' signatures, thereby providing traceability in threaded messages so that every contributor's content as well as modifications thereof can be identified.

Traceability for threaded communications

The present invention provides methods and systems for automatically threading multiple media into a single document. More specifically, a single conversation may be distributed among a number of different contacts and replies to those contacts. The distributed contacts and the corresponding replies may be chronologically ordered and analyzed. Then the repetitive portions of the documents and replies are removed. After repetitive portions of the conversation have been removed, the multiple documents are threaded together as a single representation of the conversation.

Threading of mixed media

Embodiments of the present invention are directed generally to autocompete functionality in messaging applications. The autocomplete functionality, for example, generates frequently and/or recently used distribution lists or groups, performs keyword searches to identify recipient identifiers, and provides convenient modification of existing distribution lists or groups.

Automatic display of email distribution lists

A method and apparatus provide feedback of facial expressions of participants during communication by capturing facial expressions of participants; extracting facial information from the captured facial expressions; transmitting the extracted facial information to communication terminals; and displaying the transmitted facial information by the communication terminals in a symbolic form.

Method and apparatus for determining user feedback by facial expression

Embodiments of the present invention are directed generally to autocomplete functionality in messaging applications. The autocomplete functionality, for example, generates frequently and/or recently used distribution lists or groups, performs keyword searches to identify recipient identifiers, and provides convenient modification of existing distribution lists or groups.

The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.

Appearance change prompting during video calls to agents

A meeting management application that permits the manipulation of meetings by groups is provided. The meeting management application incorporates or is associated with a scheduling application for receiving and maintaining meeting information. The scheduling application may additionally check for conflicts between scheduled meetings and other meetings and events. The meeting management application may additionally include or be associated with a grouping application. The grouping application may permit the creation of groups of meetings having one or more specified items of associated information. Once a group of meetings is defined, modifications to information associated with each meeting within the group can be applied to the included meetings globally.

Management of meetings by grouping

Various systems and methods for automated media filtering are disclosed. For example, some methods include receiving an indication of a situational difference via an automatic sensor, and based at least in part on the situational difference, a program played on a media player is modified. In some cases, the methods further include accessing a filter that compares the change in situational difference with a predefined access control rule set. As just some of many examples, the situational difference may include a change in persons within proximity of the media player and/or a change in programming selection in relation to the media player.

Systems and methods for automated media filtering

An integrated communications system is provided wherein video conferencing is conducted and participants sharing a video resource may be identified. Application of the present invention is particularly suited for videoconferencing when there are a plurality of communication endpoints, and at least one of the communication endpoints includes multiple participants at the shared video resource. A video or audio processing technique takes place to identify locations of conference participants at the communication endpoints. Each participant has an assigned RFID identifier during the conference. The RFID identifiers are interrogated by an RFID reader that downloads data from the identifiers to the system. The gathered RFID data is then matched with the processed video or audio data in order to identify each of the conference participants. A user interface is provided to allow the participants to view the other remote participants along with the identifying data of the remote participants. The data may include, for example, each remote participant's name displayed directly below the video image of that remote participant. As time progresses during the conference, participant identity is tracked and updated by repeating the video/audio processing technique and repeating the interrogation of the RFID identifiers.

Individual participant identification in shared video resources

An automatic appointment reminder system uses location and/or direction of travel of the reminder recipient relative to appointments to affect the time of sending of appointment reminders to the user, and thus enhances the user's ability to be on-time for appointments.

Location-and direction-enhanced automatic reminders of appointments

The present invention provides methods and systems for specializing calendar items. More specifically, a user or number of users may receive a calendar item having certain original parameters. The receiving user may wish to adjust those parameters for a subset of users that may or may not include the calendar item originator. The receiving user can then specialize certain parameters of the calendar item and transmit them to the determined subset of users without sending the same specialized calendar item to users outside of the subset that received the original calendar item.

Calendar item hierarchy for automatic specialization

The present invention provides for the dynamic video equalization of images. Face tracking is used to identify a portion of an image corresponding to a human face. Those areas of the image identified as corresponding to a human face are optimized as compared to other areas of the image. Optimization is performed by allocating a greater number of image parameters to the area of the image corresponding to a human face than are allocated to other areas of the image. Accordingly, the portion of an image containing the human face is of higher quality as compared to other portions of the image.

Growing community of inventors

Ashfield, Australia

David Thambiratnam