Morgan Stanley Services Group Inc.

David Testa

Kumar Vadaparty

Vishal Agrawal

Alberto Ramos

Vilas Mhatre

Judith Christi Joy

Velliangiri Karuppusamy

Piyush Aggarwal

Marcelo Leifert

Abhishek Soni

Freddy Reyes

Bijaya Kumar Pradhan

Darryl Alan Sansbury

A method and system of managing incidents in a system by employing preemptive incident prevention and self-healing processing. The method detects potential incidents and actual incidents in the system and performs self-healing prevention actions for any detected potential incidents and performs self-healing actions for any detected or notified incidents. The system performs an automated root cause analysis for event notifications related to an incident.

Methods and systems of incident management employing preemptive incident prevention and self healing processing

A computer-implemented system and method to track a transaction that is executed by a series of applications in a workflow. Each application in the workflow generates an application log file that includes a standard header, which in turn includes a transaction ID associated with the transaction, an outcome associated with a step of the transaction executed by each of the applications, and a timestamp associated with the step of the transaction. The application log file with the header is received and stored by the computer system. The computer system can thereafter retrieve and display the entire transaction history for the transaction across all of the applications in response to a user query. The standard header is appended to the application log file and agnostic to the underlying technology used to implement the application system so that any transaction can be reconstructed end-to-end regardless of the form of the application system.

System for tracking transaction data across applications

Growing community of inventors

Robbinsville, NJ, United States of America

David Testa