Servicenow, Inc.

David Terry

Parvathavardhini Shankaranarayanan

Neha Dube

Rebecca Anita Dias

Joshua Timothy Nerius

Venkata Kiran Kumar Koya

James Owen

Saurabh Khetan

Kashyap Ivaturi

Arjun Badarinath

Jeremy Michael Charfauros

Karthik Karunakar Kotian

Vardhini Shankaranarayanan

Andrew Whitley Strieber

Rao Subrahmanyeswara Surapaneni

A system and method for performing licensing monitoring and compliance within a service provider platform are provided. The system comprises a memory and a processor configured to execute instructions stored within the memory. The system further comprises a central instance that executes on the processor and comprises a license repository containing licensing data for application components. The system further comprises a customer instance that includes a third-party application component installed within the customer instance from an application store. The system further includes a licensing module. The third-party application component is switchable between a monitor mode in which the licensing module reports usage of the third-party application component to the central instance and an enforcement mode in which the usage is controlled on the customer instance based on the license repository.

Application usage analytics for licensing analysis

A system may include a central computational instance disposed within a remote network management platform, where the central computational instance provides authoritative representations of software application licensing information to other computational instances, and where the other computational instances are dedicated to respective managed networks. The system may also include a particular computational instance that is configured to receive a representation of particular software application licensing information for a particular software application installed within the particular computational instance. The representation may include a set of entitlements, where an entitlement of the set of entitlements, when activated for the particular computational instance, allows the particular computational instance use of one or more features of the particular software application that are associated with the entitlement, and where the entitlement, when deactivated for the particular computational instance, prevents the particular computational instance from using the one or more features.

Distribution and enforcement of per-feature-set software application licensing

The present disclosure relates to a transaction licensing system (TLS) for managing transactions and entitlements in a cloud-based system, wherein a transaction is a communication with an external server. The TLS includes at least one transaction licensing database (TLDB) that is configure to store entitlement and transaction data. The entitlements may include a general entitlement pool, as well as specialized entitlement pools with entitlements for executing particular transactions. The TLS is configured to determine identifying information for a transaction and then use this information to determine whether the general or specialized entitlement pools associated with the transaction has entitlements available in the TLDB to execute the transaction. When a suitable entitlement is determined to be available, the transaction is executed and the general or specialized entitlement pool is appropriately decremented. When no suitable entitlements are available, the TLS returns an exception.

Systems and methods for transaction-based licensing

Systems and methods for providing web analytics collection and analysis are disclosed. In some embodiments, a central instance control mechanism may be used to enable/disable collection from end-user web browsers. Web analytics may be collected to determine interaction of end-users with web page interfaces to one or more cloud-based service provider offerings. Interaction data may be used by design teams to address problems, improve performance, or generally enhance user experience among other things. Security mechanisms are disclosed to ensure that data may be collected based on contractual requirements or taking into account other restrictions that certain customers may impose on such collection and monitoring.

Webpage analytics and control

Growing community of inventors

San Jose, CA, United States of America

David Terry