Computer Associates Think, Inc.

David T Taylor

Patrick A Bosa

Jonathan Caron

A network management system includes a fault diagnosis system, a topology mapper, an impact analyzer and a help desk system. The a help desk system includes a user interaction module, and a fault diagnosis interaction module. The user interaction module is constructed and arranged to automatically communicate with a user. The fault diagnosis interaction module is constructed and arranged to communicate with a fault diagnosis system.

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Durham, NH, United States of America

David T Taylor