Centurylink Intellectual Property LLC

David Stegeman

Jaime D Lemley

Novel tools and techniques are provided for implementing call center-based automated interface with voice switches for voice service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access a voice service customer account, a computing system may access information regarding the voice service customer account that is stored in a database, may identify a switch that is configured to control voice service to a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the voice service customer account. The computing system may integrate the accessed information, may generate and present a user interface ('UI') displaying the accessed information, and may generate and present one or more options within the UI for the call center user to select to change features of the voice service.

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Olathe, KS, United States of America

David Stegeman