Avaya Inc.

Ncr Corporation

David Sokoler

Rafal Sitkowski

Sami Qutub

Balaji Patakula

Peter Matteo

John E Montague

Carlton J Hunt

Methods and apparatus are provided for variable wait treatments for requests enqueued in one or more queues. A request in a resource allocation system is processed by assigning the request to a queue and selecting a wait treatment for the request based on one or more characteristics of the queue. The characteristics may include, for example, a predicted wait time for servicing the request. A request in a resource allocation system is processed by assigning the request to a queue; determining a predicted wait time for servicing the request; selecting a wait treatment for the request based on one or more characteristics of the queue; transferring the request to an announcement server for a transfer duration for presentation of the selected wait treatment; and reassessing the predicted wait time upon completion of the transfer duration. The request can be assigned to an available resource based on the reassessed predicted wait time.

Methods and apparatus for variable wait treatments for requests enqueued in one or more queues

Methods and apparatus are provided for dynamically reallocating a preferred request in one or more specific queues to one or more generic queues. A preferred request in a specific queue can be reallocated to another queue. A specific queue is monitored to determine if a service level target will be satisfied. Thereafter, the preferred request is dynamically reallocated to another queue if the service level target will not be satisfied. The specific queue may be one of a plurality of queues, each having an assigned service level target. A performance level of the specific queue can be evaluated relative to the service level target. For example, the service level target can be a predicted wait time.

Methods and apparatus for dynamically reallocating a preferred request to one or more generic queues

Methods and apparatus are provided for allocating a resource to enqueued requests using a predicted wait time that is based on a prior contribution of the resource to service the requests in a particular queue. A resource is allocated to one of a plurality of requests. Each request is stored in at least one of a plurality of queues, each having a predicted wait time. Once it is determined that the resource has become available, the predicted wait times of the queues are updated based on a prior contribution of the resource to the queues; a performance level of each of the queues relative to one or more service level targets; and the resource is assigned, in response to the determination, to the request based on the evaluation. The service level targets can include one or more thresholds for the predicted wait time. The predicted wait time is based on a prior contribution of the resource to servicing one or more of the queues.

Methods and apparatus for allocating a resource to enqueued requests using predicted wait time based on prior resource contribution

In jamming the data field of a data frame being transmitted at a sending end, a CRC error is caused at a receiving end. To instead avoid such CRC error, a section of bits is inserted into the data frame, so that CRC based on the section of bits is forced to a constant bit pattern. From that point on, all the bits transmitted will be jammed to the constant CRC bit pattern. Thus, any appropriate number of bits (assuming it is at least 32 bits) after that section is the correct CRC based on the jammed data frame. Advantageously, after detecting the ending flag of the jammed data frame, the last 32 bits of the jammed data frame will be the correct CRC at a receiving end.

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Colts Neck, NJ, United States of America

David Sokoler