Emc IP Holding Company LLC

Emc Corporation

David Shapiro

Dan Uwe Zehme

Denis Knjazihhin

Joseph Xavier Lawrence, Jr

An improved technique involves setting an administrator password in a server to a temporary password upon receipt of a request for administrator access to the server. Along these lines, when a support engineer receives a support ticket from a customer, the support engineer sends a request to obtain administrator access to the customer's server to an access control computer. The access control computer, upon receipt of the request, generates a temporary password that grants the support engineer a one-time administrator access to the server. The access control computer then changes the administrator password on the server to the temporary password and reveals the temporary password to the support engineer. At some time either after the engineer obtains administrator access to the server or after some specified time has passed, the access control computer invalidates the temporary password by changing the administrator password to a different password.

Managing support access in software-as-a-service systems

Improved techniques involve marking each test case routine written in the source code with test case identifiers that describe that test case routine. Software in a development system parses source code to locate such identifiers and, upon compilation of the source code, generates a report based on those identifiers. Advantageously, the improved techniques ensure that test cases remain current with the source code.

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David Shapiro