Xerox Corporation

David S Martin

Jutta Willamowski

Tommaso Colombino

Robert John Rolleston

Stefania Castellani

Frederic Roulland

Karen Marie Braun

Mary Ann Sprague

Maria Antonietta Grasso

Jacki O'Neill

Geoffrey J Woolfe

Grégoire Gerard

A system and method for visualizing performance metrics are disclosed. The system includes a data acquisition component which collects information related to a set of agents operating in a work environment, a performance metric computation component which computes, for one of the agents, values for a performance metric at each of a plurality of times within a selected time period, and a representation generator which generates a representation for display to the agent, the representation providing the agent with information on the agent's current value for the performance metric. A processor implements the data acquisition component, the performance metric computation component, and the representation generator.

System and method for enhancing call center performance

A print mediator includes an interface module which serves as an interface for a document to be submitted for printing. The interface module communicates with an associated printing infrastructure for acquiring color rendering information for a print queue of the printing infrastructure. A reviewing application receives the acquired color rendering information and generates a visual representation of a document to be submitted for printing based thereon. Problems relating to color rendering by the printing infrastructure are detected and proposals for correction are presented to the submitter by the reviewing application. The user can review the proposals and accept or reject them as well as making annotations on the document. An analogous reviewing application is accessed by the print shop operator to review the document and submitter's annotations.

Print mediator

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Grenoble, France

David S Martin