Intuit, Inc.

David S Chon

Gang Wang

Luis Felipe Cabrera

Kevin M McCluskey

Ronald Jason Char

A hybrid response mechanism for processing queries submitted through an interview screen of a tax preparation application. User submits query through search field of interview screen generated by tax preparation application. Response engine accesses runtime data of electronic tax return stored in data store and generates hybrid response including runtime data and an action. Hybrid response data may be alpha/numerical runtime data or data identifying runtime data and identifying or including a link to an action, e.g., a form to be completed or revised, or to prepare a new form. The hybrid search result can also include a result (such as reference materials, e.g., information about tax topics or an answer provided by an on-line community member) generated by an external computing resource such as an online community for the tax preparation application also processing the query but that is not included in the electronic tax return being prepared.

Generation of personalized and hybrid responses to queries submitted from within tax return preparation system during preparation of electronic tax return

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San Diego, CA, United States of America

David S Chon