Interactions Corporation

David Paul Heitzman

Jeromey Russell Goetz

Michael Eric Cloran

Mitchell Gregory Shields

Theron Justin Lamm

Jason Aaron Kolb

A computing system accepts audio from one or more sources, parses the audio into chunks, and transcribes the chunks in substantially real time. Some transcription is performed automatically, while other transcription is performed by humans who listen to the audio and enter the words spoken and/or the intent of the caller (such as directions given to the system). The system provides for participants a user interface that is updated in substantially real time with the transcribed text from the audio stream(s). A single audio line can be used for simple transcription, and multiple audio lines are used to provide a real-time transcript of a conference call, deposition, or the like. A pool of analysts creates, checks, and/or corrects transcription, and callers/observers can even assist in the correction process through their respective user interfaces. Ads derived from the transcript are displayed together with the text in substantially real time.

Real-time transcription system utilizing divided audio chunks

Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.

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Newtown, PA, United States of America

David Paul Heitzman