T-mobile Usa, Inc.

David Maqueda

Timothy Dunn

Frank Bilger

Transaction monitoring for remotely updating account settings of a wireless router includes a first transaction that is initiated by an issue tracking computer platform in response to an issue tracking event. The issue tracking computer platform then generates a change order that includes one or more changes to make to the account settings as well as user indicia identifying a user of a wireless communication network. A service management computer platform receives the change order and initiates a second, nested, transaction to monitor a status of the change order. The service management computer platform then queries a user database with the user indicia to retrieve a wireless router indicia and then triggers an update of the account settings. The second transaction is closed in response to determining that the update is successful and the first transaction is closed in response to determining that the second transaction is successful.

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Mission, TX, United States of America

David Maqueda