Cisco Technology, Inc.

David M Joffe

Subramanian Srinivasan

Anh-Thu T Tran

Atul G Athavale

The mechanism is directed to techniques for automatically handling a change order request that modifies an order previously submitted by a customer to a manufacturer and/or distributor of products. A change order system includes a change order engine implemented on a network commerce server, an order entry application implemented on an order database server, and an ordering application implemented on a customer computer or an ordering server The change order system provides for the automatic handling over an electronic network of a change order request from a customer, while providing a current status of the order and feedback to the customer. The customer enters a change order request to the ordering application, which forwards the change order request over the Internet to the change order engine. The change order engine directs the order entry application to place a hold on the current order and send an update of the current order status back to the customer, as well as other feedback on any adverse impacts of the proposed changes. The customer then confirms the change order request if still wishing to pursue it. The change order engine removes the hold on the order and allows the fulfilling of the order by the appropriate manufacturing and distribution facilities.

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Mountain View, CA, United States of America

David M Joffe