Tacit Knowledge Systems, Inc.

Oracle International Corporation

Tacit Software, Inc.

Tacit Knowledge System, Inc.

David L Gilmour

Eric Wang

Jonathan Michael Goldberg

Hernan Epelman-Wang

Hua-Wen Wang

Nicolas Trown

Richard Sanders, Jr

Andrew Hamel

Richard Sanders

A method and system for knowledge management are disclosed. A plurality of profiles of entities are identified wherein the profiles comprise a shared characteristic. The contents of the plurality of profiles are added to a generated aggregate profile.

Expertise services platform

A method of constructing an entity profile, having private and public portions with different access restrictions, commences with the assignment of a confidence level to content within an electronic document. The electronic document may be associated with the first entity (e.g., may have been authored by or addressed to the first entity). The content may furthermore potentially be descriptive of the first entity. If the confidence level assigned to the content is less than a predetermined threshold, the content is automatically rejected for inclusion within the entity profile. On the other hand, if the confidence level assigned to the content exceeds the predetermined threshold, the content is included within the private portion of the entity profile. Thereafter, the content is automatically presented to the first entity for authorization, by the first entity, for inclusion of the content within the public portion of the profile. The public portion of the entity profile may be freely accessible by other entities, whereas the private portion may have access restrictions.

Method and apparatus for constructing and maintaining a user knowledge profile

A method of addressing a communication, such as an e-mail, for transmission over a network is disclosed. A knowledge server accesses a descriptive profile for each of a number of potential recipients of the communication. A subset of the potential recipients is identified as suggested recipients based on detected correspondences between the content of the communication and the contents of the respective descriptive profiles for the potential recipients. The subset of suggested recipients is then presented to the sender of the communication, in conjunction with an indication of the correspondence between the content of the communication and the contents of the respective descriptive profiles. The indication of the correspondence may, for example, include highlighting terms within the communication that match published terms within the descriptive profiles of the suggested recipients.

Method and system for addressing a communication document for transmission over a network based on the content thereof

A method of constructing an entity profile, having private and public portions with different access restrictions, commences with the assignment of a confidence level to content within an electronic document. The electronic document may be associated with a first entity. The content may be descriptive of the first entity. If the confidence level assigned to the content is less than a predetermined threshold, the content is automatically rejected for inclusion within the entity profile. If the confidence level assigned to the content exceeds the predetermined threshold, the content is included within the private portion of the entity profile. Thereafter, the content can be automatically presented to the first entity for authorization, by the first entity, for inclusion of the content within the public portion of the profile. The public portion of the entity profile may be freely accessible by other entities, whereas the private portion may have access restrictions.

A method of constructing an entity profile having private and public portions commences with the assignment of a confidence level to content within an electronic document. The electronic document may be associated with a first entity. The content may be descriptive of the first entity. If the confidence level assigned to the content is less than a predetermined threshold, the content is automatically rejected for inclusion within the entity profile. If the confidence level assigned to the content exceeds the predetermined threshold, the content is included within the private portion of the entity profile. Thereafter, the content can be automatically presented to the first entity for authorization, by the first entity, for inclusion of the content within the public portion of the profile. The public portion of the entity profile may be freely accessible by other entities, whereas the private portion may have access restrictions.

A method of querying a user profile commences with a first access to a public portion of a knowledge profile for each of a plurality of potential targets of the electronic document, the public portion of each knowledge profile including public knowledge terms indicative of a knowledge base of a potential target of the electronic document. The first access is responsive to a first query received from an originator. A first matching operation is performed between a document term within the electronic document and public knowledge terms within the public portion of each knowledge profile to identify a first set of targets for which a match exists between the document term and at least one public knowledge term. The first set of targets is published to the originator. Responsive to a second query from the originator, the private portion of a knowledge profile for each of the plurality of potential targets of the electronic document is accessed, the private portion of each knowledge profile including private knowledge terms indicative of a knowledge base of a potential target of the electronic document. A second matching operation between the document term within the electronic document and the private knowledge terms within the private portion of each knowledge profile is performed to identify a second set of targets for which a match exists between the document term and at least one private knowledge term. Each target of the second set of targets is then prompted for authorization to be published to the originator.

Withdrawal of requests of target number of requests responses received

A method of constructing a profile comprising terms indicative of a characteristic of an entity commences when first electronic mail address, associated with a first entity, is created within a knowledge management system. The electronic mail address may be created automatically upon submission of an electronic mail document, or may be created manually by a systems administrator. A first electronic document is received via an electronic communications network at the first electronic mail address from a second entity, typically a user of the knowledge management system who is a registered and interactive user. The first electronic document is then parsed to identify profile terms therein. These profile terms are included within a first profile for the first entity. In this way, users of a knowledge management system may construct a profile of an entity (e.g., a customer) that is not a user of or participant within the knowledge management system.

Method of constructing and displaying an entity profile constructed utilizing input from entities other than the owner

A method of assigning a confidence level to a term within an electronic document, such as an e-mail, includes the step of firstly determining a quantitative indicator in the exemplary form of an occurrence value, based on the number of occurrences of a particular term within an electronic document, and associating the occurrence term within the relevant term. Thereafter, a qualitative indicator, based on a quality of the term, is determined. For example, the qualitative indicator may be determined utilizing the parts of speech of words comprising the term. A confidence level value, which may be utilized to indicate a relative importance of the term in describing a user knowledge base, is then generated utilizing the quantitative and qualitative indicators.

Method and apparatus for assigning a confidence level to a term within a user knowledge profile

A method of authorizing a user profile access request includes the step of detecting the access request from an inquiring user to access a user profile of a target user. Responsive to the detected access request, an authorization request is automatically generated and sent to the target user. In response to the authorization request, the target user may then authorize access to his or her user profile by the inquiring user. Of course, the target user may also decline access to the relevant user profile.

Method and apparatus for managing user profiles including identifying users based on matched query term

An agent in a knowledge management system automatically manages profile terms in a user profile by selecting certain terms in a private portion of the user profile and moving the selected terms to a public portion of the profile. Additionally, the selected terms can be further filtered to determine which will be moved. The owner of the user profile also may specify whether a particular term is always moved, never moved, or moved only when the user is alerted that the term is selected and the owner chooses to move the term.

Automatic management of terms in a user profile in a knowledge management system

Method, system and apparatus for authorizing access by a first user to a knowledge profile of a second user responsive to an access request from the first user

Growing community of inventors

Los Altos Hills, CA, United States of America

David L Gilmour