Bell Communications Research, Inc.

David L Babson, Iii

Thomas C Ely

James A Bajzath, Jr

A method and apparatus for creating and implementing customer service procedures for individual customers of a telecommunication network. The method and apparatus provides for the creation and execution of customized records to provide the desired service. The records are created by an operator at a display terminal to provide a visual representation of the desired service. The displayed representation of the service is translated into a binary representation and executed in accordance with the customer's desires. Thus, each individual customer can design and have implemented unique telecommunication services.

System and processes specifying customized customer telecommunication

A method and apparatus for creating customized call processing information (CCPI) records to permit customized telephone services for individual subscribers to a telephone network. The records are provided in a binary representation, an internal data structure representation and a displayed representation. The displayed representation for a CCPI record may be provided in a plurality of formats. For example, a 'graph' format or a 'form' format. The binary and internal data structure representations of a CCPI record are less machine dependent than the displayed representation and can, therefore, be implemented in a variety of processing devices. The displayed representation can be developed by an operator to correspond to any desired operating environment which, when interfaced with the internal data structure representation, permits the creation of CCPI records on a wide variety of processing devices.

Systems and processes for providing multiple interfaces for telephone

A method for using an expert system to validate the customized call processing information (CCPI) records which permit a customer to customize services in a telephone network. The information corresponding to a CCPI record is converted into a set of 'schemas' for evaluation by the expert system. These 'schemas' are tested against a set of rules by the expert system which indicates errors in the CCPI record.

Method for validating customized telephone services

A method and apparatus for creating and implementing customer service procedures for individual customers of a telephone network. The method and apparatus provides for the creation and execution of customized call processing information (CCPI) records to provide the desired service. The CCPI records are created by an operator at a display terminal to provide a visual representation of the desired service. The displayed representation of the service is translated into a binary representation and executed in a call processing environment to process calls to or from a phone number identified by the customer, in accordance with the customer's desires. Thus, each individual customer can design and have implemented unique telephone services.

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Somerset, NJ, United States of America

David L Babson, Iii