Thomson Licensing

Interactive Intelligence Group, Inc.

David Johnston Lynch

Aaron Hal Dinwiddie

Chad Andrew Lefevre

James Duane Tenbarge

Steven Lee Cooper

Richard M Neidermyer

Jr Steven Lee Cooper

A system and method are presented for language specific routing. Language assignment may be used to efficiently route inbound interactions in a contact center. The inbound interaction's original location may be determined and assigned a language based on the location of the interaction. The interaction is assigned a language tag that can be referenced throughout routing. The interaction may be routed to the appropriate endpoints within the system based on the language tag.

System and method for language specific routing

There are provided a method and apparatus for adaptive transport injection for playback. The apparatus includes a playback manager for managing at least one buffer to maintain a fullness of the at least one buffer for a data playback by adapting a data injection size, relating an amount of data injected at a given time into the at least one buffer, to smallest available space in the at least one buffer.

Method and apparatus for adaptive transport injection for playback

An apparatus and method for displaying at least two modes comprising an interactive application mode and a television program mode on a display device. In one aspect the apparatus comprises: a television program signal receiver; an interactive application signal receiver; means for switching between said television program mode and said interactive application mode being active in said display device; means to receive remote control signals from a remote control device having a mute key for generating a mute signal; means to enable a mute-to-interactive application feature; and wherein when said mute-to-interactive application feature is enabled and said television program mode is active in said display device, upon receipt of said mute signal, said mode switching means is activated causing said interactive application mode to be active in said display device.

Apparatus and method for switching between an interactive mode and a television program mode

A system and related apparatus for comprising a video processing system having a ratings control system which blocks or permits viewing of programs which are broadcast with ratings or spending information according to a profile set by a supervisor who has entered a password accepted by the control system, in which supervisor can temporarily modify the profile. After completion of the time period(s) or supervisor-designated television broadcast(s) or programs, the system automatically returns to the normal profile.

Ratings control system with temporary override capability

A method and apparatus for controlling access to programing that is available from multiple programming sources. One embodiment is an integrated terrestrial and satellite television system having a single password set such that a user can enter a single password to activate both satellite and terrestrial television components of the system.

Method and apparatus for using a single password set in an integrated television system

A method and apparatus for correcting distortion of characters included in an auxiliary data signal received with a video signal. The distortion is corrected by generating a signal representing a background and foreground of both a first character and a second subsequent character. The background and foreground of the first and subsequent adjacent character are then rendered. It is then determined whether the first character is rendered in italics. If so, a foreground color of the first character is re-rendered. Additionally, where a replacement character is received for the first character, it is determined whether the first character is rendered in italics. If so, the foreground and background color of at least a portion of the second subsequent character is re-rendered. A signal representing a background and foreground of a replacement character is generated. The foreground color and the background color of a replacement character superimposing the first character is then rendered.

Close captioning system in windows based graphics system

An apparatus having a memory and an operating system running a plurality of applications that are controlled by user signals, means to register the user signals required by each application, means to receive user signals, and means to send each received user signal to the application registered to require that signal. A method of passing user signals to a plurality of applications running with an operating system comprising receiving from each application information on user signals required by that application; saving in a memory the required user signals associated with each application; receiving a user signal from a user interface device; retrieving from the memory applications that require the received user signal; and sending the received user signal to each of the retrieved applications.

Remote key manager

A video signal processing system for producing an output signal suitable for coupling to a display device to produce a displayed image, the video processing system having a system which blocks viewing of programs which are broadcast with ratings or spending information which is outside a profile set by a supervisor who has entered a password accepted by the control system, and which permits the supervisor to temporarily modify the ratings profile according to a set of override parameters. After completion of the time period(s) or supervisor-designated television broadcast(s), the system automatically returns to the normal ratings profile but retains the set of override parameters for easy reimposition by the supervisor.

Ratings control system with temporary override capability and store-recall feature

Video processing system having a blocking system which prevents viewing or recording of programs which exceed ratings, spending, and/or view time limits set by a supervisor who has entered a password accepted by the control system, an override system for entering instructions to temporarily override ratings, spending, and/or view time limits, and/or to permit specific programs to be viewed, and a conflict resolution system for resolving conflicts between or among multiple instructions. Related apparatus and processor are also disclosed.

Growing community of inventors

Carmel, IN, United States of America

David Johnston Lynch