United Services Automobile Association (Usaa)

David James Karle

Elizabeth Guerrero

Karl Erickson

Chelsea-Nicole Verzosa Mojica

Kinkel Rowan

Alexandria Yvonne Carlton

Andrew Hunter Davisson

Christie Morales Ramirez

Methods, systems, and apparatus, including computer programs encoded on computer storage media for summarizing a call. One of the methods includes generating text corresponding to processing audio produced during an interaction between two participants by executing natural language processing logic. The method includes identifying one or more topics by providing the generated text to a machine learning system, the machine learning system trained to identify topics based on text. The method also includes generating a summary of the interaction based on the one or more topics and the text.

Providing an automated summary

Growing community of inventors

San Antonio, TX, United States of America

David James Karle