At&t Intellectual Property I, LP

Sbc Properties, L.p.

Sbc Technology Resources, Inc.

David J Schaefers

Kurt M Joseph

Traci N Tyus

Justine X Moore

Kurt A Ensminger

Holly C Fisher

Carole A Weidhuner

Mimi Gizoni

Tammy L Winter-Patterson

Carolyn M Jones

Ann G Lakin

Elizabeth Mattingly

D Alexis Castro

Sheri Schalk

Kevin S Wilkerson

Edward Votoupal

Gail A Malaret

Hector Martinez

Bruce Alden Schine

Paul A Tomalenas

Gerald P Agnew

Christopher Kallaos

Sujay Kumar Mereddy

Steven P Smith

A system for managing one or more service level agreements associated with a switched metro Ethernet network is disclosed and manages one or more service level agreements associated with a switched metro Ethernet network. The system also includes a service level agreement (SLA) management reporting system (MRS) and a performance engine (PE) data filter coupled to the SLA-MRS. Further, the system includes one or more network elements connected to the PE data filter, wherein the SLA-MRS is configured to receive performance data from the PE data filter and at least partially based on the performance data validate one or more customer claims regarding an SLA violation.

Architecture for optical metro ethernet service level agreement (SLA) management

According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.

Method and system for displaying customer information

Growing community of inventors

Aurora, IL, United States of America

David J Schaefers