Avaya Inc.

Lucent Technologies Inc.

Avaya Technology LLC

David Gray Boyer

Frank M Roessler

Birgit A Geppert

Trung Thanh Dinh-Trong

Thomas Kleist

Narunas Bukauskas

Tom Coombs

Doree Duncan Seligmann

Shabbir Amirali Khakoo

Prem Sumetpong

Kevin J Nelson

Reinhard P Klemm

Joylee E Kohler

Ajita John

Thomas L Hemm

Vipul Kishore Lalka

Susan K Harkreader

Levent Sasmazel

Sally Cartwright

Jill MacDonald Boyce

Graham John Wills

Michael J Sammon

Vishvjit Singh Nalwa

Lynne Shapiro Brotman

Rebecca Elizabeth Grinter

Peter Andrew Mataga

Lalita Jategaonkar Jagadeesan

Randy L Hackbarth

James David Herbsleb

James Owen Coplien

Latha Ravishankar

Anjum Khan

Reinhard Peter Klemm

A method and apparatus are provided that evaluate a number of different sources of presence information to determine a presence status of a user. The presence status of a user is determined by obtaining presence information from a plurality of presence data stores; translating the obtained presence information from at least one of the presence data stores into a standard format; and determining the presence status of the user based on the obtained presence information. Presence information can also be based on user-specified rules. Presence information is obtained from a number of presence data stores and the presence status of a user is determined based on one or more rules that are applied to the obtained presence information. The rules may include, for example, aggregation rules that determines the presence status based on one or more of the obtained presence information or filter rules that determine who may receive the presence status.

Programmable presence proxy for determining a presence status of a user

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.

User interface for managing communication sessions

Display screen with graphical user interface

A system and method recognize a context or environment, within which a mobile communication device is resides, without necessarily knowing the actual location of the mobile communication device. The system and method establish one or more communication rules for the mobile communication device based upon the recognized context.

Context awareness for a mobile communication device

A method and apparatus are disclosed for delivering voice mail messages to one or more intended recipients with an indication of the presence of the sender. A message recipient can automatically respond to a voice mail message using a desired form of communication. The presence server can provide presence information across domains so that a user in one domain can automatically obtain presence information and respond to a user in another domain. A client-side presence enabled voice mail application process (i) retrieves voice mail messages from a voice mail server of a user, (ii) queries a presence server to determine the presence of the sender of each retrieved message, and (iii) presents the retrieved voice mail message(s) to the recipient with an indication of the presence of the sender. In addition, the disclosed presence enabled voice mail application process allows the message recipient to automatically respond, for example, by an email, instant message or telephone call to a device where the sender is believed to be present.

Method and apparatus for delivering a voice mail message with an indication of the presence of the sender

A participant may join a conference call whenever a person specific attribute is read by an interrogator and verified as being authorized to participate in the call. The interrogator may be integrated into a telephone and manually activated or periodically activated. The attribute is an RFID tag, bar code, fingerprint, etc. Conference calls may be joined and rejoined when moving from room to room. Further, real-time participant lists may be accessed during the call and archived.

Conference call participant management system and method

Graphical user interface for a display screen

Methods and apparatus are provided for establishing a conference based on the presence or preferences (or both) of one or more invitees. The presence of each invitee is evaluated on one or more devices. A media type is selected based on the presence information. User preference information may be evaluated for those invitees who are not currently present on a device. The selected media type for the conference may optionally be required to support the requirements of the conference, such as document sharing or video links. In this manner, the same communication application can trigger conferences of different media types (where the selected media type is most likely to lead to the successful establishment of the conference). In addition, the present invention allows a media type to be selected that will be more likely to lead to the successful establishment of a conference.

Method and apparatus for launching a conference based on presence of invitees

A mobile communication device interrogates a tag on nearby communication-type equipment and in cooperation with a remote server causes a communication to be forwarded to the equipment. The mobile communication device may also interrogate a nearby tag and receive information from a remote server concerning a nearby object or activity.

Mobile communication device with interrogator to interact with tags

The present invention is directed to a customer contactin which a agent service functionto collect predetermined types of information regarding the contact and/or the contact centerand interface with the contact. The interface can include presenting service options to the contact. A mood detectorcan be used to collect information about the customer's state of mind.

Presence awareness agent

Growing community of inventors

Oceanport, NJ, United States of America

David Gray Boyer