Nintendo of America Inc.

E2interactive, Inc.

David G Koon

Peter Joseph Junger

Cassandra B Shoecraft

An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc.

Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection

An electronic registration system facilitates authorized product returns and reduces the incidence of improper returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is then stored in a data base along with the date on which the product was sold and an appropriate UPC code, SKU number or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for pertinent sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc. to reduce retailer hassle.

A method and system for efficiently handling the acquisition of serial number information from products at, for example, a point of sale system in a retail store or the like utilizes a serial number mask () to generically define attributes of a serial number format. The serial number mask characterizes the serial number format and includes at least a first character that describes variables of the serial number format. With this method and system, an electronic registration system can be used to reduce or prevent improper returns of consumer products.

Growing community of inventors

Redmond, WA, United States of America

David G Koon