Convergys Customer Management Group, Inc.

David E Markle

Timothy M Price

Joshua Tindal Gray

John R Ramsay

Nicholas K Unger

A system and method allows a customer company to create, modify and control interactive voice response (IVR) applications from a remote location. In one embodiment, a first IVR application is used to develop, modify and/or control a second IVR application. The first IVR application could be accessed by telephone or by computer using any type of data communications network. In alternate embodiments, a customer can use a computer at the customer's location to develop a new IVR application which is then downloaded to an IVR service provider's equipment. Alternatively, a customer could use a computer to access an IVR system, and a graphical or audio/graphical interface can be used to develop a new IVR application, or to modify and/or control pre-existing IVR applications.

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McLean, VA, United States of America

David E Markle