At&t Intellectual Property I, LP

David Dunmire

Brian M Novack

Chad C Keith

Matthew A Rakers

Clifford Marcus Owenby

Jeff P Clark

Jason Hicks

Daniel Larry Madsen

Timothy R Thompson

Michael D Cheaney

Sanjay Krishna

Don Green

John Roberts

Anna Aspley

Methods and apparatus to provide an electronic agent are disclosed. An example apparatus includes a media receiver to receive media to present via a display device. A media monitor is to determine an identity of the media. A keyword handler is to, in response to identity of the media, retrieve a list including a keyword associated with the identified media. The keyword handler is to access a first database using the keyword to retrieve an advertisement associated with the keyword. An agent generator is to present an interactive electronic agent on the display device to present the advertisement. The presentation of the interactive electronic agent including presentation of spoken audio corresponding to text presented on the display device.

Methods and apparatus to provide an electronic agent

Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Call volume reduction based upon a propensity to call in connection with a reason code

Systems and methods are describe wherein a service provider provides media services that can include, but are not limited to, telephone, radio, interactive and television services. A user residence and/or a user receiving device are designated as a primary location or device for receiving the services of the service provider. An authorization center authenticates a request to provide the service(s) at one or more secondary location/device. The verification process can include, but is not limited to, password(s), Personal Identification Numbers (PIN) and biometric identifiers such as voice, retina, finger print and DNA.

Media services with access control

A service delivery hub controlled by a network operator includes an access controller; a network services gateway in communication with the access controller and in communication with external network elements, a partner management center in communication with the access controller and the network services gateway, the partner management center configured to establish a service level agreement with application service providers or enabler providers; an interface defined by the service level agreement, the interface configured to provide a single point access to the application service developers, to provide a set of programming interfaces to the developers whereas the programming interfaces provide access to the external network elements; and a charging system interface to a charging gateway, wherein the charging system is subject to the service level agreement and wherein the service delivery hub allocates revenue in accordance with the service level agreement.

Mobility network operator service delivery hub

Methods and apparatus to provide an electronic agent are disclosed. An example method includes receiving an interactive program via a network at a first information presenting device, accessing a list of keywords associated with the interactive program via the network, accessing a first database using at least one of the keywords, and presenting an electronic agent on the first information presenting device to at least one of present information retrieved from the first database or offer to retrieve information identified via the first database.

A method for automating an onboarding process for a developer onto a service delivery hub operated by a network operator includes providing the developer with information relating to use of the service delivery hub, receiving data relating to the developer, approving the developer, certifying an application provided by the developer, and configuring the application for use. A method for synchronization with the service delivery hub is also provided.

Method for automating onboarding of user generated ringback tones to sales distribution channel

Methods and apparatus to certify digital signatures are disclosed. An example method includes retrieving, from a first database, a first geographical location associated with an identification number associated with a network device and identified in a request to certify a digital signature, comparing the first geographical location associated with the identification number to a second geographical location to verify the second geographical location, and in response to the verification of the second geographical location and to a comparison of (a) biometric information associated with a user associated with the request and (b) stored biometric information, instructing a certificate issuer to certify the digital signature to indicate an authenticity of the digital signature.

Methods and apparatus to certify digital signatures

A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household. The method may further include disassociating the second voice pattern from the household if it is determined that a change of household has occurred.

Caller authentication system

Methods and apparatus to certify digital signatures are disclosed. An example method includes retrieving, from a first database, a first geographical location associated with an identification number associated with a network device and identified in a request to certify a digital signature, comparing the first geographical location associated with the identification number to a second geographical location to verify the second geographical location, determining that the first geographical location matches the second geographical location, and certifying the digital signature to indicate an authenticity of the digital signature based on the verification of the second geographical location and a comparison of (a) biometric information associated with a user associated with the request and (b) stored biometric information.

A method for accessing a remote network includes identifying a content server associated with the remote network, generating a uniform resource locator, embedding additional data in the uniform resource locator, encrypting the uniform resource locator, and accessing a server in the remote network identified by the uniform resource locator. The method further includes wherein the additional data comprises authentication data, a delivery session identification, a time stamp, or comprises subscriber identification data. The URL may provide access to the content server for a time period indicated by the time stamp. The method includes wherein at least the subscriber identification data prevents unauthorized sharing of the URL.

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San Antonio, TX, United States of America

David Dunmire