United Services Automobile Association (usaa)

David Charles Hardage

Samantha Sprague

Megan Sarah Jennings

Alejandra Valles

Joseph Kasonde

Abrham Tibebu Workineh

Nelson Thomas Hittner

William Leland Fehlman, Ii

Shane Michael Steinert

Rajila Vinod

George Pinkosky

People provide content such as a recorded text or audio on various platforms, such as recorded telephone lines, social media, or web chats. The techniques described in this patent document can be used to obtain a set of topics that characterize the words in the recorded text or audio for each platform. By identifying topics being discussed on several platforms and by correlating topics between the platforms, a multi-channel topic orchestration server can generate a timeline that shows when the topic appeared on the various platforms.

Multi-channel topic orchestrator

Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.

Voice synthesis for virtual agents

Growing community of inventors

San Anotnio, TX, United States of America

David Charles Hardage