Cisco Technology, Inc.

Google Inc.

Cisco Systems Inc.

David C Lee

Fadi Ramzi Jabbour

Johnny Hsienchow Lee

Labhesh Patel

Eric H Lee

Matthew Kuhlke

Alex Yiu-Man Chan

Eric N Lee

Daniel Joseph Filip

Scott Ettinger

Evan Rapoport

Mikkel Crone Köser

Glenn Inn

Joseph Valente

Nicole Jones

Bryan Feldman

Wai-Yip Tung

Ramanathan T Jagadeesan

Michael Anthony Ramalho

Bich Nguyen

Joseph Edwin Johnson, Jr

Adrian J Isles

Haidong Shao

Bradley Richard DeGrazia

Rohit Dewan

Jacob Mintz

Shiblee Imtiaz Hasan

Colin Whittaker

Maxim Kovalkov

John Draper

Stanley K Poon

Jake Mintz

Aristotle H Cruz

Mike K Chow

Chris Hluchan

Bradley R Degrazia

A method for accessing customer data includes receiving an access request requesting access to customer data stored on a storage abstraction. The access request includes a justification that specifies a purpose/reason for requesting access to the customer data. The method also includes validating the justification, and after validating the justification, transmitting the justification to an external key management service associated with a customer of the customer data. The external key management service is configured to grant or deny access to the customer data based on the justification. The method also includes receiving an approved access token from the external key management service when the external key management service grants access to the customer data and accessing the customer data stored on the storage abstraction using the approved access token received from the external key management service.

Access sovereignty

A method includes receiving, by a content sharing platform, a request for content from a client device, the request for content comprising a session-based authentication token that pertains to a session between the client device and the content sharing platform. The content sharing platform can further validate the session-based authentication token and cause playback of the requested content to begin at the client device. Responsive to a valid content-based authentication token supplied by the client device, the content sharing platform can cause playback of the requested content to continue at the client device, wherein the valid content-based authentication token is based on an identifier of the requested content.

Systems and methods to deliver content during client authentication process in a distributed computing system

To provide navigation directions for a scenic route, a machine learning model is trained using (i) characteristics of road segments that have been assigned a scenic metric and (ii) the scenic metrics for the road segments. In response to a request for navigation directions, a set of candidate routes for navigating from the starting location to the destination location is identified. Then for each road segment within each candidate route, characteristics of the road segment are applied to the machine learning model to generate the scenic metric for the road segment. A route is then selected from the set of candidate routes based at least in part on the scenic metrics of the road segments within the route. A set of navigation directions is provided for presentation on a client device for navigating from the starting location to the destination location via the selected route.

Scenic route-based navigation directions

A method and system is disclosed for simulating different types of camera lens on a device by guiding a user through a set of images to be captured in connection with one or more desired lens effects. In one aspect, a wide-angle lens may be simulated by taking a plurality of images that have been taken at a particular location over a set of camera orientations that are determined based on the selection of the wide-angle lens. The mobile device may provide prompts to the user indicating the camera orientations for which images should be captured in order to generate the simulated camera lens effect.

Synthetic camera lenses

A method for managing message communications includes detecting a message comprising a plurality of intended recipients and automatically initiating a forum for response communications associated with the message. The method also includes detecting response communications associated with the message and posting the response communications to the forum.

Method and system for managing message communications

A method for conference room scheduling includes detecting a user in a first location, obtaining reservation information associated with the first location, determining based on the reservation information whether the first location is reserved and notifying the user whether the first location is reserved.

Method and system for conference room scheduling

In one embodiment, a method includes detecting termination of a first connection between a first caller and a first agent during a communication session between the first caller and the first agent. The method also includes storing information indicating a state of the communication session at the termination of the first connection, and communicating the information to the first agent or to a second agent in response to establishment of a second connection between the first caller and the first agent or the second agent to facilitate a continuation of the communication session.

Connection recovery in a call center

A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

Method and system for providing a contact attempt service

In one embodiment, a method comprises establishing, by an IP-based meeting server via an IP network, a web-based media conference between an identified meeting presenter having a web-enabled presenter client device and identified meeting participants each having at least one corresponding participating client device; receiving, by the IP-based meeting server, monitoring data for each of the identified meeting participants, the monitoring data including, for each identified meeting participant, a detected interaction by the corresponding identified meeting participant with the corresponding participant client device; generating, by the IP-based meeting server, an aggregate attention metric identifying an aggregate focus of attention by the identified meeting participants, based on the received monitoring data; and outputting, by the IP-based meeting server, the aggregate attention metric for display by the web-enabled presenter client device of the identified meeting presenter.

Reporting participant attention level to presenter during a web-based rich-media conference

In one embodiment, a method includes identifying a call from a first endpoint to a second endpoint as originating while the second endpoint is connected to a voice mailbox associated with the first endpoint. The method also includes triggering one or more call-handling events in response to the identification of the call as originating while the second communication device is connected to the voice mailbox associated with the first communication device.

Triggering call-handling events

A method of linking recognized emotions to non-visual representations includes receiving at a first location information corresponding to demonstrative behaviors of individuals. The behaviors of the individuals may be analyzed during a dynamic session, in which the information is used to determine emotional states of one or more of the individuals. The information about the emotional state may then be used at the first location to determine an action for improving the dynamic session.

Linking recognized emotions to non-visual representations

A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient.

System and method for associating due dates with messages

A system and method for servicing a caller at a contact center includes providing self-service menu options to the caller through an automated system, and determining a total time spent by the caller in the automated system. If the caller's attempts at self-service are unsuccessful, the caller is transferred out of the automated system and into a position of a wait queue, the position of the caller in the wait queue being determined based on a credit for the total time spent by the caller in the automated system. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

System and method for providing queue time credit for self-servicing callers

Growing community of inventors

Sunnyvale, CA, United States of America

David C Lee