Nuance Communications, Inc.

Microsoft Technology Licensing, LLC

Cerence Operating Company

David Ardman

Andrew Matkin

Nirvana Tikku

Nikos Polis

Robert A Follett

John B Fisler

Matthias Haack

Bryan A Reif

Alfred Sterphone, Iii

Michael S Gourlay

Christopher A Starbird

David Andrew Mauro

Amy E Ulug

Abhishek Rohatgi

Flaviu Gelu Negrean

Rajeev Agarwal

Slawek Jarosz

Vijay R Raman

Lior Ben-Gigi

Marco Antonio Padron Chavez

Muneeb Master

Zulfikar Valli

Gabrielle R Martone

Stefan Ortmanns

Vincenzo A Iannotti

Songzhe Wang

A method, computer program product, and computing system for defining a library of functional modules; enabling a user to select a plurality of functional modules from the library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application.

Development system and method

A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application; wherein the conversational application includes a contingency platform configured to enable an administrator of the conversational application to activate a contingency plan at some point-in-time after the deployment of the conversational application.

A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

Development system and method for a conversational application

A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; and enabling the user to arrange the plurality of functional modules to form an omnichannel conversational application that includes a first channel and at least a second channel.

Omni-channel conversational application development system and method

A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; enabling the user to arrange the plurality of functional modules to form a conversational application; and effectuating a testing procedure on at least a portion of the conversational application.

A method, computer program product, and computing system for receiving a request for information, concerning a geographically-proximate entity, on a consumer electronic device included within a vehicle. A location of the vehicle is determined; and the geographically-proximate entity is identified based, at least in part, upon the location of the vehicle.

Geospecific information system and method

A method, computer program product, and computing system for monitoring a portion of speech on an automated speech recognition system that includes a plurality of classifiers, thus defining a monitored portion of speech, wherein an operation is defined for each of the plurality of classifiers. A confidence score concerning the monitored portion of speech is associated with each of a plurality of classifiers, thus defining a plurality of confidence scores. If one of the plurality of confidence scores is an acceptable confidence score, the operation defined for the classifier associated with the acceptable confidence score is effectuated.

Routing system and method

A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.

Method and an apparatus to disambiguate requests

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Cote Saint Luc, Canada

David Ardman