Jpmorgan Chase Bank, N.a.

David Anthony Quesenberry

Warren Lewis

Stanley M DeVan, Jr

Satyajit Arivukkodi Krishnamurthy

Kenneth L Nieman

Naga Virajitha Kommera

An automated Automatic Teller Machine (ATM) exception processing method, system, and recording medium for facilitating completion of an ATM deposit transaction upon an occurrence of an exception. The method includes remotely monitoring an ATM for the exception by an automated ATM monitoring system over a first communication network, and automatically reporting a detected exception resulting in a failed ATM deposit transaction, by a processor in the automated ATM monitoring system, to both a customer processing system and to a reconstruction transaction system over a second communication network. The process also includes processing a customer claim by the customer processing system based on the failed ATM deposit transaction, and reconstructing the failed ATM deposit transaction by the reconstruction transaction system. The method further incudes reconciling the customer claim with the reconstructed ATM deposit transaction.

ATM exception processing system and method

A method for facilitating data synchronization across a plurality of platforms is provided. The method includes retrieving a change event, the change event corresponding to an event stream from a first platform; parsing the change event to identify a record and a data operation; examining a synchronization database to determine whether a corresponding record is persisted in a database of a second platform; inserting the record into the synchronization database when the corresponding record is not persisted in the platform, the inserted record including a change indicator; and updating, by using the synchronization database, the database of the second platform to include the record.

Method and system for data synchronization

A computer-implemented ATM exception processing method and system are provided for facilitating completion of ATM deposit transactions upon occurrence of an exception. The method comprises implementing one or more computer processors for performing steps including: detecting the occurrence of an exception in response to a transaction involving a deposited check at an ATM monitoring system and transmitting transaction information associated with the exception transaction from the ATM monitoring system to a transaction reconstruction system. The method may additionally include transmitting a transaction record of the transaction to a customer claim system, reconstructing the transaction at the reconstruction transaction system, exchanging information between the customer claim system and the transaction reconstruction system, and completing exception processing based on the exchanged information.

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Lewis Center, OH, United States of America

David Anthony Quesenberry