Other

Verint Americas Inc.

Witness Systems, Inc.

Leland Stanford Junior University

Blue Pumpkin Software, Inc.

David Andre

Illah R Nourbakhsh

John R Koza

Serdar Uckun

Forrest H Bennett, Iii

Martin Anthony Keane

Walter Alden Tackett

Ofer J Matan

Tyler Morse

Illah Reza Nourbakhsh

A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

System and method for complex schedule generation

A method and apparatus for long-range planning. One embodiment includes a method for long-range planning for staffing in a complex environment, such as a contact center. The method includes defining at least one employee profile, wherein an employee profile comprises a group of employees that have the same skills, and wherein defining comprises specifying characteristics, including a skill set and an efficiency percentage. The method further includes defining at least one queue, specifying at least one criteria to be satisfied by a long-range staffing plan, and calculating an effect of staffing the at least one queue with the at least one employee profile, wherein the calculated effect includes a service level for the at least one queue, and an effective cost per hour.

Method and apparatus for long-range planning

The present invention is a genetic programming problem solver that automatically generates computer programs to solve problems. The genetic programming problem solver incorporates architecture-altering operations. In one embodiment, the genetic programming problem solver uses architecture-altering operations for automatically defined functions and loops, together with indexed memory, to generate the resulting computer programs. In a second embodiment, the genetic programming problem solver uses architecture-altering operations of automatically defined function, loops, recursions, and stores to generate the resulting computer programs.

Genetic programming problem solver with automatically defined stores loops and recursions

An automated design process and apparatus for use in designing complex structures, such as circuits, to satisfy prespecified design goals, using genetic operations. The present invention uses a population of entities which may be evolved to generate structures that may potentially satisfy the design goals. The behavior of such generated structures is evaluated in view of the design goals, and those structures more closely meeting the design goals are evolved further until a structure is generated that either meets the prespecified design goal or some other process completion criteria. In this manner, a design complex structure may be obtained.

Method and apparatus for automated design of complex structures using genetic programming

A method for improving an agent schedule comprises unscheduling an agent from a shift in the schedule; evaluating a score function for each of a plurality of possible schedules which have the agent scheduled for different possible shifts; and selecting an improved schedule from among the plurality of possible schedules. The improved schedule is characterized by an improved value of the score function. The above steps are repeated until a locally optimal schedule is obtained. The break times in the possible shifts are not necessarily scheduled in the above procedure. In another aspect of the invention, a method is provided for optimal break scheduling. The method includes the steps of unscheduling a break; evaluating a score function for a plurality of possible break times for the break; and selecting an improved break time from the possible break times. The improved break time is characterized by an improved score. In the above procedures, the evaluation of the score function for a possible schedule includes selecting, for each interval in the possible schedule, one of a plurality of predetermined values corresponding to distinct staffing levels.

Agent scheduling system and method having improved post-processing step

An apparatus and method for solving problems where a population is created and evolved to generate a result. While solving the problem, the architecture of entities in the population are altered. Each of said entities may include internally and externally invoked sub-entities. The externally invoked sub-entities are capable of having actions, invocations of sub-entities which are invoked internally, and material. Also, each sub-entity which is invoked internally is capable of including actions, invocations of internally invocable sub-entities, material provided to the externally invocable sub-entity, and material.

Simultaneous evolution of the architecture of a multi-part program while

Method and apparatus for automated design of complex structures using

A method is disclosed for generating a categorical depth map of a scene using passive defocus sensing. In a preferred embodiment three synchronized CCD cameras focused at different distances detect three images of the same scene. An image processor partitions the images into an array of regions and calculates a sharpness value for each region. The sharpness value for a region is calculated by summing over all pixels (x,y) in the region the absolute difference in the intensity value of a pixel (x,y)( with pixel (x-k,y-l), where k and l are constants. The image processor then constructs a depth map of the scene by determining for each region the image with the greatest sharpness in that region. An application of the invention to a mobile robot control system is described in detail. Among other applications, the method may be used for collision avoidance, object detection, and speed measurement.

Growing community of inventors

Berkeley, CA, United States of America

David Andre