Electronic Information Systems, Inc.

David A Jamroga

Paul E Zmuda

Jacob W Jorgensen

Robert Jesurum

Stephen D Peavey

William J Hoyt

James E Ogden

Ino Dunn

An automated computer calling system is disclosed for correlating diverse types of recorded information, such as voice or video, with data records that have been previously stored and/or simultaneously entered. The calling system is capable of simultaneously recording and processing multiple customer transactions, and verifying the transactions on the basis of the recorded information. In a preferred embodiment, the calling system includes: a customer database; one or more agent stations connected to a communications network; a call processor for controlling the communication between the agent stations and the customers and for selectively recording at least a portion of the conversation between a customer and an agent; a call manager for monitoring the customer communications and enabling data exchange between the customer database and the agent station, and for supplying the call processor with information required to initiate and terminate the communication; and a call recorder for linking the recorded voice information with the corresponding customer data record.

Calling system and method

An automatic telephone calling system that characterizes the responses from telephone subscribers' telephone stations to placed calls from the system. The system comprises communication lines which enable the system to place a call to a subscriber's station, to receive the response thereto, and exchange information therebetween. Operator stations enable operators of the calling system to communicate, via a respective communication line, with a subscriber's station upon an operable connection of the line to the subscriber's station and to the operator station. A call processor places calls to subscribers' stations and operably connects and disconnects each communication line to a respective subscriber's station and to a respective operator station. A trunk processor characterizes the response from a respective subscriber's station to a placed call and determines whether a response characterized as a voice signal is delivered by an answering machine. The system also has a call manager that controls the availability of each operator station to be operably connected to a communication line by the call processor. In operation, the call processor operably connects a communication line to a respective subscriber's station upon a characterization of the response on the line as a voice signal, operably connects the line to an available operator station upon a determination by the trunk processor, and disconnects the line to the subscriber's station and to the operator station upon a determination that the response characterized as a voice signal is delivered by an answering machine.

Automated telephone calling system

Growing community of inventors

Stamford, CT, United States of America

David A Jamroga