The Directv Group, Inc.

Daryl G Messenger

Raynold M Kahn

Dennis R Flaharty

Thai Lam

Philip I Siegel

A communication system and method of operating the same includes a conditional access module and a customer service module customer service request signal. A handler receives the customer service request signal. The handler determines a communication path to the conditional access module through a connection pool and assigns the communication path for the customer service request signal. The handler communicates the request through the communication path and returns the path to the connection pool when communicating is complete.

Method and system for communicating customer service requests

A device and method for multiple access cards to interface to at least one integrated receiver/decoder (IRD) and methods for using the device. The interface device of the present invention contains multiple access card readers and houses multiple access cards. The device can switch between access cards based on pre-configured software that rotates the cards according to various conditions. In another embodiment, the device can simultaneously operate all the cards. The device can select one card for the IRD based on responses acquired for the various conditions. In addition, the present invention allows monitoring access card authorizations and blackout states in multiple IRDs. A single access card can be applied to more than one IRD simultaneously, and the IRDs can be different versions. In addition, the present invention provides a satellite broadcast center with the capability of testing multiple access cards in real time either sequentially, or in parallel, through multiple IRDs.

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Inglewood, CA, United States of America

Daryl G Messenger