Salesforce Com, Inc.

Salesforce, Inc.

Darshil Vipul Vora

Youngjun Kwak

Matthew Bahrenburg

Tori Jeannette Rice

Yongjun Kwak

Jamie No

Alan Dawkuan Hwang

Mrudula Kodali

Alex Mastrodonato

Paul Korpi

Display screen or portion thereof with graphical user interface

A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.

Methods and apparatus for performing machine learning to improve capabilities of an artificial intelligence (AI) entity used for online communications

A method, a system, and a non-transitory computer readable medium (CRM) for controlling access to an online presentation are disclosed. At least one embodiment includes granting a controller status to a first user for a first slide during the online presentation. Then operating the online presentation based on a set of slide commands from the first user having the controller status. The at least one embodiment also includes determining a second user is to have the controller status for a second slide during the online presentation, and transferring the controller status from the first user to the second user for the second slide during the online presentation.

Access control for online presentations

Computing systems, database systems, and related conversational interaction methods are provided for customizing database components. One exemplary method involves receiving a conversational user input, analyzing the conversational user input to identify a requested action with respect to a database component, identifying a plurality of attributes associated with the requested action with respect to the database component, determining a missing subset of the plurality of attributes based at least in part on the user input, prompting a user for values of the missing subset of attributes, receiving a second conversational user input responsive to the prompt, and performing the requested action with respect to the database component in a database using the second user input.

Database systems and methods for conversational database interaction

Computing systems, database systems, and related methods are provided for supporting dynamic resources. One exemplary method involves a resource server identifying a reference to an external source within a resource obtained from a resource database, retrieving data residing at the external source from a network using the reference, and generating a graphical representation of the resource at a client device communicatively coupled to the network. The graphical representation of the resource includes a graphical representation of the retrieved data at a location within the graphical representation of the resource corresponding to a location of the reference within the resource.

Dynamic resource management systems and methods

A database system operates a feed system and communicates with different remote computing devices associated with different users. The database system may display feed items from the feed system on the remote computing devices and enable users to author new posts to the feed system. An authoring tool supports creation of new posts, and provides transparency as to which users will have access to the post. The authoring tool supports managing intended recipients, including users, groups, topics, files, and other entities. The authoring tool creates, and shows to the author, an automatic summary of recipients before the post is added to the feed system.

Growing community of inventors

San Francisco, CA, United States of America

Darshil Vipul Vora