Incontact Inc.

Darshan Ambhaikar

Seemit Shah

Harshit Kumar Sharma

Piyush Jain

Nishu Bansal

Sarang Panajkar

Ankita Jhanwar

Abhishek Pandey

A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.

System and method for lifecycle management optimization

A system and method for rule selection may include using one or more processors in a computer server, for a set of rules, each rule having one or more rule criteria, determining for each rule if the result of an interaction between interaction metadata and the one or more rule criteria includes one or more criteria. For each rule where the intersection includes one or more criteria, a complement result may be calculated between the result of the intersection and the rule criteria; and based on the complement result, wherein if the complement result is null, the rule may be selected.

System and method for determining applicable lifecycle rules in lifecycle management systems

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Pune, India

Darshan Ambhaikar