Red Hat, Inc.

Darryl L Pierce

Norman Lee Faus

John R Mattox

Timothy E Allen

Jason S Hibbets

Jason Guiditta

Frank Wierzbicki

An embodiment relates generally to a method of providing a service. The method includes receiving a request to determine a status of a user and determining an on-line status of the user. The method also includes providing a geographic proximity of the user in response to the on-line status of the user being on-line.

Providing a contact service

An embodiment relates generally to a method of packaging an application. The method includes providing for a plurality of applications and receiving a selection of an application from the plurality of applications. The method also includes determining a set of binary files for a lightweight operating system configured to only support the selected application and packaging the set of binary files with the selected application as an installation package.

Packaging an application

An embodiment relates to a method of providing data. The method includes monitoring a user interface to detect a change in the user interface. The change indicates a desired modification to data presented in the user interface. The method also includes generating a request to modify data in response to detecting the change in the user interface and transmitting the request to a repository storing the data to be modified.

Providing a model-view-controller relationship

An embodiment relates generally to a method of updating data. The method includes providing for a plurality of components, where each component is associated with a respective web page. The method also includes providing for a subset of components from the plurality of components, where the subset of components subscribes to an event. The method further includes publishing a notification message in response to the event occurring and retrieving the event by the subset of components.

Rich internet bus

Embodiments relate to systems and methods for generating a synchronous sales stack for a customer dialog. A user can visit a Web site and load selections into a checkout basket to prepare to purchase desired products and/or services. The user can select a live chat feature, which invokes an instant message, audio or video dialog with a sales representative. The sales representative can initiate a synchronous sales stack with the user, by which the user and sales representative can share a common view of purchase selections and potential alternatives or add-ons to the selections, as they are made. The customer and sales representative can continue their dialog as possible selections are explored, and the resulting sales stack is updated in real-time. When the user is satisfied with their selections, the sales stack can be stored as the customer's finalized checkout basket and the transaction can be completed.

Systems and methods for generating a synchronous sales stack for customer dialog

Embodiments relate to systems and methods for automatic bid solicitation during a transaction process, in which a user's checkout basket is automatically transmitted to a set of vendors for potential bids based on the user's selected items. The user can select products or services for purchase from an original Web site or vendor. Upon receipt of those selections, a transaction server can identify vendors who wish to receive notification of a pending purchase of particular items. The set of selections can be transmitted to participating vendors to determine a bid on the same or related goods or services. A vendor may wish, for example, to bid to offer after-market support or supplies for a printer or other pending hardware purchase. The user can view the additional bid items in a bid dialog, make selections from those options, and incorporate options of their choosing in the finalized transaction.

Systems and methods for automatic bid solicitation during transaction process

An embodiment relates generally to a method of searching. The method includes providing for a knowledgebase item and associating a review for the knowledgebase item. The method also includes associating a rating for the knowledgebase item and developing a ranking associated with the knowledgebase item based on at least one the review and the rating. The method further includes displaying the knowledgebase item based on the ranking in subsequent searches that include the knowledgebase item.

Systems and methods for a rating system

An embodiment relates generally to a method of managing entitlements. The method includes receiving an indication of at least one purchase of a product by a user and determining an entitlement history of the user. The method also includes determining a plurality of purchasing conditions based on the entitlement history state and the at least one purchase of the product and providing the plurality of purchasing conditions for a user to select.

Growing community of inventors

Apex, NC, United States of America

Darryl L Pierce