Mitel Networks Corporation

Mitel Networks (international) Limited

Darren Mombourquette

Anders Fahrendorff

Logendra Naidoo

Mona Abou-Sayed

Jonathan Braganza

Kevin Lee

Nishu Sharma

Timothy Kefford

A system and method for determining and applying habits during a communication are disclosed. The habits can be used to automatically connect a user to a communication and/or to modify settings for a communication during the communication.

Electronic communication methods and systems for collaborating and communicating in meeting environments

Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.

On-demand contact center electronic communication system and method

A cloud-based communication system for monitoring a collaboration session. Based on the monitoring, the system identifies a collaboration event that indicates desirability of a break or that a digression from a session topic has or is occurring. When a collaboration event is identified, a prompt is communicated to the facilitator of the collaboration session. The collaboration event may be defined in a variety of ways such as participant fatigue, participant distraction, or the like. The system provides the facilitator with actions to be initiated by the system (automatically or in response to facilitator/user input) to respond to an identified communication event. The actions include initiating a break, acting to avoid or reduce session digressions, and creating a highlight reel of the collaboration session, including a number of unique features enabling more efficient retrieval and/or review of data. A distracted or fatigued participant can be directed to access the highlight reel.

Cloud-based communication system for monitoring and facilitating collaboration sessions

Systems and methods for advising meeting participants are disclosed. An example method of advising meeting participants includes establishing a desired engagement level for a participant of a meeting. The example method further includes evaluating a contribution to the meeting of the participant based on the desired engagement level and including at least one of detecting a communication duration of the participant or determining a quantity of content shared. The example method also includes generating a graphical representation of the contribution to the meeting. Additionally, the example method includes providing the graphical representation of the contribution to the meeting, including transmitting a signal to at least one of the participant or a meeting host. The signal communicates the graphical representation to a device of the participant or the meeting host.

Advising meeting participants of their contributions based on a graphical representation

A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.

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Nepean, Canada

Darren Mombourquette