Servicenow, Inc.

Darren Hou

Qingbin Li

James Crotinger

Brian Robert Silverstein

Dariush Shahgoshtasbi

Yujie Fang

A computing device is provided that is configured to obtain, from a managed network, a plurality of response times of a network-based service provided by the managed network; to train, based on the plurality of response times, a probability distribution to model the managed network; to receive an additional response time from the managed network; to use the probability distribution to determine, for the additional response time, a percentile based on the additional response time; based on the percentile, to determine that the additional response time is anomalously high with respect to the plurality of response times of the network-based service; and to transmit, to a client device associated with the managed network, an indication that the additional response time is anomalously high. The probability distribution includes a central portion based on a plurality of bins and a tail portion based on a parametric distribution.

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Bellevue, WA, United States of America

Darren Hou