Bmc Software, Inc.

Darius Wallace

Govindarajan Rangarajan

Douglas Mueller

Narayan Kumar

Ajoy Kumar

Matthew Dennis Connors

Troy Cline

Cornelis Anthony Winkler Prins

Matthew Conners

A first datastore discovers a configuration item (CI), without a persistent unique identifier in a distributed datastores environment. When the first datastore has authoritative naming rights, it determines an authoritative identification for the CI. When the first datastore has advisory naming rights, it suggests a name for the CI to a second datastore having authoritative naming rights. The second datastore determines that a pre-existing identification for the CI in the second datastore is the authoritative identification for the CI. If there is no pre-existing identification for the CI in the second data store, the second data store accepts the suggested name as the authoritative identification for the CI. When the first datastore has no naming rights for the CI, it sends the CI to a third data store having authoritative naming rights for the CI to get an authoritative identification for the CI.

Cooperative naming for configuration items in a distributed configuration management database environment

A unified service model method is used for Business Service Management of a computing infrastructure. In the model, service offerings are defined for a business service, and one or more service level targets are associated with each of these offerings. The business service is associated with one or more technical services that support the business service. These technical services are delivered by actual component in a computing infrastructure. In the model, service offerings are associated with the technical services, and service level targets are associated with each of these offerings. A customer defined in the model subscribes to one of the service offerings of the business service. As business services are provided, the unified service model combines the service offerings tying the business and technical services to the associated service level targets, and administrators can manage the services and IT components using the unified service model.

Unified service model for business service management

Disclosed are methods and systems to provide coordinated identification of data items across a plurality of distributed data storage repositories (datastores). In one disclosed embodiment, a single configuration management database (CMDB) controls identification rights for all CIs as they are first identified in a master/slave relationship with all other CMDBs in the distributed environment. In a second embodiment, a plurality of CMDBs divide identification rights based upon coordination identification rules where certain CMDBs are assigned authoritative identification rights for CIs matching the rules of a particular CMDB in the distributed environment. In a third embodiment, one or more of the plurality of CMDBs may also have advisory identification rights for CIs which do not already have an identifiable unique identity and can coordinate with an authoritative CMDB to establish an identity for CIs.

Data is often populated into Configuration Management Databases (CMDBs) from different sources. Because the data can come from a variety of sources, it may have inconsistencies&#x2014;and may even be incomplete. A Normalization Engine (NE) may be able to automatically clean up the incoming data based on certain rules and knowledge. In one embodiment, the NE takes each Configuration Item (CI) or group of CIs that are to be normalized and applies a rule or a set of rules to see if the data may be cleaned up, and, if so, updates the CI or group of CIs accordingly. In particular, one embodiment may allow for the CI's data to be normalized by doing a look up against a Product Catalog and/or an Alias Catalog. In another embodiment, the NE architecture could be fully extensible, allowing for the creation of custom, rules-based plug-ins by users and/or third parties.

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Sunnyvale, CA, United States of America

Darius Wallace