Bank of America Corporation

Dariane Katinka Hunt

Alicia C Jones-McFadden

Ramakrishna R Yannam

Matthew Hsieh

Priyank R Shah

Sushil Golani

Caitlin Chrisman Bullock

Maruthi Z Shanmugam

Kevin Cole

Christian S Kitchell

Shahram Khosraviani

Scott Huie

Eric R Heiss

Richard Andrew Starbuck

Anthony David Guido

Jay Gordon Frater

Jeffrey John Parker

James Kevin Cobb

Robert Osmer

Melanie Ann Soranno

Amanda Jane Holcomb

Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

Multi-channel cognitive resource platform

Embodiments of the invention are directed to systems, methods and computer program products for use in streamlining customer finance and customer money management platforms and providing electronic financial management. An exemplary apparatus may be configured to provide access to a funds transfer management portal that interfaces with at least one database to access a customer's financial information for use in presenting account activity associated with at least one of the customer's accounts maintained by a financial institution. The system receives a request to view account activity in which the request specifies a format for viewing the account activity. In response to receiving the request, the system retrieves data related to one or more funds transfers associated with the at least one account and present the account activity in the requested format for viewing the account activity.

Account activity management system

Embodiments of the present invention provide a method and system for a first party providing a comprehensive coordinated communication system by enabling initiation of a communication interaction between a first party and a second party, presenting a plurality of communication channels from which one of the parties can make a selection, displaying an interface for using the selected communication channel for a communication interaction between the two parties, and creating a record of the communication interaction, wherein either of the two parties can retrieve the record. The invention can be implemented via a stand-alone computing system or such a system interconnected with other platforms or data stores by a network, such as a corporate intranet, a local area network, or the internet.

Comprehensive coordinated communication system

Embodiments of the present invention provide a method and system for providing a comprehensive coordinated electronic document functionality by storing and providing access to at least one non-personalized electronic document and at least one personalized document, enabling at least one action with regard to the non-personalized document and the personalized document, and creating a record of the at least one action taken. The invention can be implemented via a stand-alone computing system or such a system interconnected with other platforms or data stores by a network, such as a corporate intranet, a local area network, or the internet.

Comprehensive coordinated electronic document system

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Concord, MA, United States of America

Dariane Katinka Hunt