Intervoice Limited Partnership

Daren K Wilson

Ellis K Cave

Eric K Weeren

David C Cheng

Eric Weeren

Mike Watson

The inventive system provides a user interface between a wireless communication device and an information service provider. The interface allows for a blended presentation of information and calling services for implementing an information service to a user of a wireless communication device. The user establishes an initial connection with a data network server to receive a particular service. The data network server sends a set of wireless protocol instructions to the user's mobile device. Based on these instructions, the mobile device will display information to the user which can be used to select a particular service. While preferably presenting a continuous display to the user, the wireless protocol instructions initiate a communication connection between the mobile device and a voice server with speech recognition capabilities. Depending on the service selected and identification of the user by whatever means, including call signals, the voice will run a particular voice application which interacts verbally with the user to perform the desired service allowing the user to control the service without the necessity of entering data or information using the keypad on the mobile device. After receiving the necessary input data from the user, the voice application will obtain the information responsive to the service request. The information is translated into a wireless application protocol and sent to the data network server where it is then available to be sent to the user's mobile device to complete the service. The communication connection is then terminated after which the data network connection will be reestablished to facilitate receiving the requested information. The user's mobile device can then display the resulting information to the user. As seen by the user, there is a continuous connection with the selected service from the initial receipt of the wireless protocol instructions to the final receipt of the requested information. Thus, the user is presented a blended data and voice interface for access to the information service.

Providing blended interface for wireless information services

There is disclosed a system and method for monitoring the performance of a multi-line automated telephone system and detecting complete or intermittent faults on the incoming phone lines and in interactive applications accessed by the automated telephone device. The system gathers and analyzes statistical parameters associated with each incoming phone line and compares the parameters with those of other phone lines and with past statistical averages to detect out-of-tolerance lines. The system also gathers and analyzes statistical parameters associated with the execution of various applications and compares the parameters with past statistical averages to detect out-of-tolerance accesses to the applications.

Statistical diagnosis in interactive voice response telephone system

System and method for statistical diagnosis of the operation of an

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McKinney, TX, United States of America

Daren K Wilson