Tellme Networks, Inc.

Microsoft Technology Licensing, LLC

Daphne Huetu Luong

Brandon William Porter

Robert L Chambers

Eckart Walther

Michael Bodell

Rod Philander

Corby Anderson

Annie Wong

Faustinus K Gozali

Andrew Ho

Hadi Partovi

John Giannandrea

Erik Castedo Ellerman

E Castedo Ellerman

Lisa Joy Stifelman

Angus Macdonald Davis

Michael S McCue

Jeff C Kunins

Donald C Jackson

Terry Ray Weissman

Eugene Koh

Shirish Andhare

Ali Partovi

Ross B Fubini

James R Eveningham

Techniques and systems to provide speech recognition services over a network using a standard interface are described. In an embodiment, a technique includes accepting a speech recognition request that includes at least audio input, via an application program interface (API). The speech recognition request may also include additional parameters. The technique further includes performing speech recognition on the audio according to the request and any specified parameters; and returning a speech recognition result as a hypertext protocol (HTTP) response. Other embodiments are described and claimed.

Techniques to provide a standard interface to a speech recognition platform

A phone application state management mechanism is described. The mechanism adopts the state storage format widely known as 'Cookies' to store information in a cross-application standard format. Cookies for multiple users are stored on a single machine that retrieves phone applications using a hypertext transfer protocol (HTTP). Suitable state information for a particular user is automatically retrieved in connection with HTTP requests. Further, by phone based applications can set the values of suitable cookies. An enforced access policy can be used to prevent an application provided by a first legal entity from accessing state information stored by an application provided by another legal entity. The approach can also be used to reduce the passing of telephone identifying information between applications for user identification purposes.

Method and apparatus for phone application state management mechanism

A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.

Common gateway to call control systems

A method of accessing and updating an electronic phonebook over electronic communications networks such as a telephone and computer networks is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use telephone identifying information such as the calling party's number to identify, or create, user profiles for customization. The user profile can include personalized phonebook entries that include names and telephone numbers of relevance to the user. Additionally, the voice portal can connect the user to numbers contained in the personalized phonebook in response to spoken commands. The profile can also be updated with additional phonebook entries over the interne using a web browser.

Updating an electronic phonebook over electronic communication networks

Phone application state management mechanism

A method and apparatus for linking a web based account to a phone based account is described. The method avoids the need to directly reveal account information, e.g. username/password, about one account to the provider of the other. The linking occurs on the web in one embodiment, with a user's browser being redirected from the web site to the web site of the provider of the voice service. The redirection URL will include account linking information. Once the user identifies herself to the web site of the provider of the voice service, the linking information can be stored in the user's phone account as a cookie. When the user access the voice service over the phone, her telephone identifying information can be used to identify her profile. When she visits the phone application corresponding to the web site, the cookie&#x2014;now including linking information&#x2014;can be passed to the application to identify the appropriate web account.

Web-to-phone account linking using a linking code for account identification

Growing community of inventors

Los Altos, CA, United States of America

Daphne Huetu Luong