Nortel Networks Corporation

Genband US LLC

Rockstar Consortium US LP

Apple Inc.

Rpx Clearinghouse LLC

Rockstar Bidco, LP

Microsoft Technology Licensing, LLC

Avaya Inc.

Northern Telecom Limited

Ericsson Ab

Ribbon Communications Operating Company, Inc.

Skyvera, LLC

Avctechnologies USA Inc.

Microsoft Corporation

Dany Sylvain

David Lothrop

Jozef Babiarz

Allan Sand

Faizel Z Lakhani

Kaniz A Mahdi

Cristian Constantinof

Scott Larrigan

Jeffrey Singman

Julian Mitchell

Gregory Thomas Osterhout

Richard Charles Taylor

Anthony Robert Jones

R Alberto Villarica

Arjun Cholkar

Raheel Yuhanna

Ibrahim Dogru

Don Gilchrist

Craik R Pyke

Todd Olof Ohman

Alan Frank Graves

Samuel Henry Christie, Iv

Arn Close Hyndman

John Hanmer Watkins

Stephen Bennett Elliott

Nicholas Sauriol

Jeffrey Fitchett

Douglas J Millar

Joan Smith

Michael Gawargy

Gilles Dupuis

Brian Lindsay

Danny Lingman

Julie J Chen

Cristian M Constantinof

According to one example, a method includes facilitating communication between a user web application and an entity. The method may be performed by a communication server of a web communication service. The method includes receiving a request from the user web application to communicate with the entity, establishing a communication session between the user web application and an automated agent, obtaining contextual information associated with the communication session, the contextual information including information provided by the user web application, determining that a user of the user web application should be connected with a live agent, and in response to the determining, connecting the user web application with a terminal of an agent associated with the entity. The method further includes providing the live agent associated with the entity with the contextual information.

Automated agent for a web communication feature

A method performed by a computing system includes executing a web application container and in response to determining that a runtime web application for the web application container is not locally accessible, prompting a user for credentials. The method further includes sending the credentials to a configuration server and after sending the credentials to the configuration server, receiving a target uniform resource locator (URL). The target URL may point to a runtime web application on a first runtime web application server. The method further includes downloading the runtime web application to the computing system and executing the runtime web application.

Web application configuration management

The present invention moves service control, including call control, for a user element from a cellular network to a multimedia subsystem (MS), such as the Internet Protocol (IP) Multimedia Subsystem (IMS). Call control is provided by the MS irrespective of whether the user element is using cellular or WLAN access for the call. Call control for originating and terminating calls in the CS or MS as well as transferring calls between a circuit-switched subsystem (CS) and MS is anchored at a continuity control function (CCF) in the MS. All call signaling for the call is passed through the CCF. The CCF is a service provided in the user element's home MS and anchors the user element's active CS calls and MS sessions to enable active roaming across the CS and MS.

Circuit-switched and multimedia subsystem voice continuity

The present invention provides a telecom control function in a communication terminal. The telecom control function is configured to receive call indicia when a call tag in a software entity, such as an application or electronic document, is selected by a user of the communication terminal. The call indicia provides information associated with a remote party with which a call is being requested by the user. The telecom control function may use the call indicia along with user indicia obtained from the user and indirectly establish a call with the remote party using a telephony terminal other than the communication terminal. If the communication terminal includes a telecommunication client capable of supporting a call, the telecom control function may instruct the telecommunication client to directly initiate the call with the remote party using the call indicia.

Automatic call initiation in response to selecting tags in electronic documents and applications

Systems and methods are disclosed for suspending notification messages at a presenter's computer during a presentation. For example, a method comprises: receiving, by an operating system of a computer, a first instruction from a screensharing application to suspend displaying notification messages by the operating system of the computer. The method further comprises sending visual media of a display screen of the computer by the operating system to the screensharing application during a screen sharing communication session. The method further comprises disregarding the request during the screen sharing communication session in accordance with the first instruction, in response to receiving a request from a first application to display a notification message on the display screen.

System and method for blocking notification messages during screen sharing

According to one example, a method includes providing an interactive call menu creation service to a client device. The method further includes receiving a first dataset from the client device of an entity via the interactive call menu creation service, the first dataset including a call structure that defines a plurality of communication destinations and destination addresses for the communication destinations. The method further includes, in response to receiving the first dataset, generating a second dataset, the second dataset comprising code for embedding in a webpage to provide an interactive call menu for establishing communication to the plurality of communication destinations. The method further includes sending the second dataset to the client device in response to receiving the first dataset.

Centrally provided interactive call menu for a call structure

A method is disclosed for providing multimedia services includes receiving from a first user a request for engaging in multimedia services with a second user, generating a Uniform Resource Locator (URL), transmitting the URL to an address associated with the second user, enabling voice communication between the first user and the second user, and enabling multimedia services between the first user and the second user in response to receiving an indication that the second user has accessed the URL.

Automated URL transmission to enable multimedia services

Systems and methods are disclosed for starting both a synchronous communication session and an asynchronous communication session that overlap in time, and sending a digital link to users associated with the synchronous communication session that allows them to access the asynchronous communication session. The synchronous communication session includes real-time multimedia data transfer among the users associated with the session. The asynchronous communication session includes allowing users to add information to or retrieve information from the session. The asynchronous communication session persists after the synchronous communication session ends.

Asynchronous collaboration session linked to a synchronous collaboration session

According to one aspect, the subject matter described herein includes a method for communicating advertisement information. The method includes steps occurring at a packet inspection node. The method also includes monitoring data packets associated with a user. The method further includes detecting a local advertisement request within the data packets. The method further includes redirecting the request to a local advertisement server.

Local advertisement insertion through web request redirection

A method for performing configurable actions based upon the detection of one or more mobile devices includes receiving from a detection point an identifier for each of one or more mobile devices detected within a detection perimeter associated with the detection point. The identifiers are then filtered to determine a change in status for each of the one or more mobile devices. An action is then performed based upon at least one of the determined changes in status for each of the one or more mobile devices.

Method for performing configurable actions based upon mobile device detection

A method includes receiving a request from a first user at a first device to set up a communication session with a second user at a second device, in response to the request, directing the first device to authenticate the first user with a third party authentication service, receiving an authentication result corresponding to the first user, verifying the authentication result using information from the third party authentication service, and in response to verifying the authentication result, establishing the communication session on behalf of the first user.

Systems, methods, and computer program products for third party authentication in communication services

The present invention provides a dual mode mobile terminal that is capable of supporting both cellular and local wireless communications. The mobile terminal operates to determine when to switch between local wireless communication and cellular modes. To determine when to switch between local wireless and cellular modes, the mobile terminal determines its current location, uses the current location to obtain mode switching information, and switches modes as necessary based on the mode switching information.

Location based mode switching for dual mode mobile terminals

A method performed by a computing system includes managing an audio communication session that includes an audio connection between a plurality of participant devices, associating with each of the plurality of participant devices, a volume adjustment factor, adjusting a volume of an audio out signal from a first participant device of the plurality of participant devices to create an adjusted audio out signal, the adjusting being based on the volume adjustment factor associated with the first participant device, and transmitting a conference audio signal based on the adjusted audio out signal to a subset of the plurality of participant devices.

Participant-specific volume control

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Gatineau, Canada

Dany Sylvain