Five9, Inc.

Danny Hsiang-Kuo Wang

Ilya A Harahap

James J Hickey

John R D'Amour

Piotr K Chojnowski

Gaurav Passi

Systems and method are provided for synchronizing communications between two disparate computing systems. A context capture module is configured to capture interactions of a first computing system with an application to determine a current context of the first computing system's interactions. A communications initiation engine is configured to determine one of a plurality of other computing systems is to be queried for communication with the first computing system. When one of the other computing systems is to be queried, an initiation communication is provided to a particular one of the other computing systems, where the initiation communication includes data describing the current context of the first computing system's interactions. An availability indication is received from the particular other computing system. A communications module is configured to facilitate communications between the first computing system and the particular other computing system.

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Dublin, CA, United States of America

Danny Hsiang-Kuo Wang