Accenture Global Solutions Limited

Danielle Moffat

Chung-Sheng Li

Guanglei Xiong

Emmanuel Munguia Tapia

Sukryool Kang

Lan Guan

Colin Connors

Anwitha Paruchuri

Jingyun Fan

Christopher Yen-Chu Chan

Kayhan Moharreri

Jayashree Subrahmonia

Louise Noreen Barrere

Ivan A Wong

Wenxian Zhang

Jing Su Brewer

Implementations of the present disclosure include receiving a goal, providing a problem-specific knowledge graph that is responsive to at least a portion of the goal, determining a set of events from the problem-specific knowledge graph, processing data representative of events in the set of events through a first machine learning (ML) model to provide a set of event scores, each event score in the set of event scores being associated with a respective event in the set of events, determining a sub-set of events based on the set of event scores, for each event in the sub-set of events, determining at least one action by processing a sequence of actions through a second ML model, and outputting the sub-set of events and a set of actions for execution of at least one action in the set of actions.

Early pattern detection in data for improved enterprise operations

Examples of automated order troubleshooting are described. In an example embodiment, sales-specific data sources associated with at least one of a process, an organization, and an industry relevant for sales operations are monitored. From the monitored sales-specific data, an operation behavioral pattern is identified, based on predefined rules. Subsequently, a behavior model capturing the operation behavioral pattern is constructed using a pre-existing behavior model library. Using the behavior model, a potential event relating to an order received to be fulfilled using the sales operation is predicted, the potential event being indicative of an issue affecting the order. Accordingly, the issue affecting the order is proactively remediated to automatically troubleshoot the order.

Automated order troubleshooting

Growing community of inventors

Highlands Ranch, CO, United States of America

Danielle Moffat