Google Inc.

Daniel Walevski

Yaniv Leviathan

Eyal Segalis

Yossi Matias

Justin Min

Weizhao Wang

Jiarui Li

Matthew Streit Coursen

Monica Priya Garde

Chen Sun

Engin Cinar Sahin

Haran Talmon

Atanas Frengov

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Automated call requests with status updates

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving data identifying contexts; selecting an initial set of questions based at least on the contexts; providing a respective representation of the questions of the initial set, for output; receiving data indicating a selection of a particular representation associated with a particular question of the initial set of questions; selecting a set of answers associated with the particular question; providing a respective representation of the answers of the set that are associated with the particular question, for output; receiving data indicating a selection of a particular representation associated with a particular answer of the set that are associated with the particular question; determining that an additional set of other questions is associated with the particular answer; and in response to the determining, providing a respective representation of the other questions of the additional set, for output.

Question and answer interface based on contextual information

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

Dynamic initiation of automated call

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

Escalation to a human operator

Systems and methods identify recent or ephemeral events involving entities that can be used to update a data graph or provide enhanced search results. For example, a computer-implemented method includes determining at least one search term for an entity in a data graph and determining a time period having an increase in queries for the at least one search term, the increase meeting a threshold. The method may include determining documents having dates associated with the time period, the documents being responsive to the at least one search term, and analyzing the documents to determine a subject, verb, object triple, where the search term corresponds to the subject or the object of the triple. The method may also include providing an update for the data graph based on the triple. The method may also include generating text describing the triple for inclusion in a search result for the search query.

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Brooklyn, NY, United States of America

Daniel Walevski