Motorola Solutions, Inc.

Daniel R Marcus

Scott A Arnold

Craig F Siddoway

Chi T Tran

Goktug Duman

Bert Van Der Zaag

Julianne Folden

Lisa Vailencour

Methods and systems for optimizing a call queue at a dispatch center. One system includes an electronic computing device including an electronic processor configured to define an incident based on a first call received from a first communication device, wherein the incident includes an incident location, receive, from a second communication device operated by a caller, a second call, perform an analysis of a metadata of the second call, determine a caller identification based on the metadata of the second call when the electronic processor determines, based on the analysis, that either (1) a call traffic level, following the first call, exceeds a call traffic threshold, or (2) a location of the second communication device is proximate to a location of the incident, and direct the second call to either a primary call handling workstation or a secondary call handling workstation based on the caller identification.

Call management system for a command center utilizing call metadata

Methods and systems for displaying messages using body-worn electronic display devices. One method includes receiving proximity data indicating a distance between a first electronic display device and a second electronic display device. The method also includes receiving first orientation data indicating an orientation of the first electronic display device and receiving second orientation data indicating an orientation of the second electronic display device. The method also includes determining a distributed message for display based on the proximity data, the first orientation data, and the second orientation data. The distributed message includes a first message for display on the first electronic display device and a second message for display on the second electronic display device. The method also includes displaying, by a controller, the first message on the first electronic display device and the second message on the second electronic display device.

Displaying messages using body-worn electronic display devices

Display screen with an icon

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York, Canada

Daniel R Marcus