Airbnb, Inc.

Daniel Nathan Hill

Nelson Aurel Gauthier

Lenny Rachitsky

Vaughn Quoss

David Michael Holtz

Martin Anh Dung Nguyen

James Allen Ostrowski, Ii

Methods and systems for enforcing host standards in a reservation system. In one embodiment, a reservation system provides two methods of communication between a potential guest and a host, hard communications and soft communications. The reservation system associates both types of communication with threads, each thread associated with the host and an associated reservation. The reservation system determines suspension metrics for each host based on the communications of the threads they are associated with. When the suspension metrics associated with a host satisfy one or more suspension criteria, the reservation system issues a suspension to the host.

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San Francisco, CA, United States of America

Daniel Nathan Hill