Accenture Global Services Gmbh

Bt Group Plc

Toyota Jidosha Kabushiki Kaisha

British Telecommunications Corporation

Daniel James Farrell

Randy Bell

Sevasti Wong

Elizabeth H Lian

Audrey Forrester

David P Lane

Timothy Ringo

Anthony Lingham

Craig Fenton

Gregory S Reid

Elise Shearing

Claudia Staubitz

Kevin Adams

Lesley Pickering

Paul Ritchie

Yasuhiko Takeda

Tomonori Nagashima

Nicholas John Ekins-Daukes

A photoelectric conversion device includes: a wavelength converting region that absorbs ambient light to generate electrons and holes, and recombines the generated electrons and holes to generate monochromatic light; and a photoelectric conversion region that has a p-n junction or p-i-n junction, absorbs the monochromatic light generated in the wavelength converting region to generate electrons and holes, and separates and moves the electrons and holes generated by absorption of the monochromatic light. The wavelength converting region includes: a carrier generating region that generates the electrons and holes; a light emitting region that generates the monochromatic light; and a carrier selective transfer region that is disposed between the carrier generating region and the light emitting region and that, of the electrons and holes generated in the carrier generating region, moves those electrons and holes having specific energies difference there between to the light emitting region.

Photoelectric conversion device

New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

Presenting linked information in a CRM system

Content feedback in a multiple-owner content management system

System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator

Ensuring completeness when publishing to a content management system

A dual information system for a representative of a contact center includes a first set of information directed for reference by the representative while the representative is online with a customer and a second set of information directed for reference or capability enhancement by the representative while the representative is offline from customers wherein the second set of information includes information automatically directed to the representative based on the representative's online contact with the customer. One of these sets of information may enhance role-based capabilities of the representative.

Dual information system for contact center users

Content management system for the telecommunications industry

Growing community of inventors

London, United Kingdom

Daniel James Farrell