Maplebear Inc.

Daniel Hsiao

Jason E Scott

Nima Zahedi

Michael A Jablonski

Daniel Shilov

Rohan Salantry

Jason Scott

Angadh Singh

Matthew Brooks

Christos Christoudias

A system receives an order from one or more user client devices associated with an account of the system, and transmits a first notification to the one or more user client devices that an order is ready for pick up at a pickup location. The system receives location data from a particular user client device of the one or more user client devices. The system determines an outer geofence based in part on a running average time or wait time at the pickup location in a recent time period, a size of the order, or a historical wait time associated with the account. In response to receiving an indication from the particular user client device that a user associated with the particular user has entered the determined outer geofence, the system transmits a second notification to a runner client device.

Geofencing to reduce wait times for order pickups

Multiple users of a household can each have a different profile associated with a common account for an online concierge system. This association of different profiles with the common accounts allows the concierge system to show a user of the household what other users of the household purchased and rank items for suggestion to the user based one purchases of other users, facilitating order building. The online concierge system also enables a user profile to designate a user profile associated with the common account for an order pickup or as a contact for a home delivery. Additionally, association of different user profiles with the common account may be used for account recovery of one of the user profiles. Further, different user profiles may have different permissions for creating an order with the online concierge system.

Method and medium for leveraging information about prior orders from various users associated with an account when receiving an order from a user associated with the account

An online concierge system receives an order from a customer. The online concierge system transmits a notification to the customer's client device indicating that the order is ready for pick up and receives location data from the customer's client device as the customer travels to a pickup location. In response to the online concierge system receiving a first indication that the customer has entered an outer geofence, the online concierge system transmits a second notification to a runner's client device that the customer is in transit. In response to the online concierge system receiving a second indication that the customer has entered an inner geofence, the online concierge system starts a timer. When the online system receives a confirmation that the order has been picked up by the customer, it stops the timer and computes a wait time for pick up of the order.

An online concierge system accesses an order history database, which describes historical orders for a plurality of users. Each historical order comprises a list of items selected by a user from a plurality of items. The online concierge system determines user streaks, each user streak based on a number of consecutive orders placed by a user that include a particular item. The online concierge system calculates an overall streak distribution based on the user streaks. For each item of at least a subset of the plurality of items, the online concierge system calculates a streak statistic based on a corresponding subset of user streaks and the overall streak distribution. The online concierge system selects a set of staples items for a user based on the streak statistics for the set of staple items and generates a display for the user with a selectable list of the set of staple items.

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San Francisco, CA, United States of America

Daniel Hsiao