Ca, Inc.

Computer Associates Think, Inc.

Daniel Holmes

John Patrick Kane

Wilson T MacDonald

Christopher A Buia

Vincent R Re

Kyle Andrew Pause

Joel D Kaufman

Darryl Bond

Kathleen A Hickey

A method includes performing operations as follows on a processor: communicating with a data processing system to collect empirical data associated with operations of the data processing system, communicating with a customer feedback system to collect user sentiment data associated with the data processing system, generating an operational status of the data processing system based on the empirical data, generating a sentimental status of the data processing system based on the user sentiment data, and generating a composite status of the data processing system based on the operational status and the sentimental status.

Generating a representation of the status of a data processing system based on empirical operations metrics and derived sentiment metrics

A method includes receiving at a computing system empirical data related to one or more information technology entities. The method further includes receiving at the computing system one or more user experience indicators, the user experience indicators indicative of a user's experience using a computer application. The method further includes correlating by the computing system the empirical data with the one or more user experience indicators to determine a quality of service delivered to a user for a plurality of time periods. The method further includes determining by the computing system, based on the correlation, whether one or more issues with one of the one or more information technology entities are related to the quality of service delivered to the user.

System and method for correlating empirical data with user experience

A system includes a plurality of remote servers deployed in a remote network, a central information management server, and a connector for routing transmissions between the plurality of remote servers and the central information management server.

System and method for remote network management over unreliable and/or low-bandwidth communications links

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Madbury, NH, United States of America

Daniel Holmes